Platform Operations Associate

Required Skills & Experience

Experience working on digital media platforms; film/TV program/FAST scheduling experience a plus Exhibit excellent organization and communication skills, attention to detail, and the ability to clearly and concisely articulate workflows and concepts for a variety of audiences Working knowledge of Microsoft 365 (including OneDrive and SharePoint), AirTable, as well as data measurement and analysis tools Strong collaborative and interpersonal skills Self-starter and ability to adapt in a fast-paced environment Exceptional attention to detail and ability to multitask

Nice to Have Skills & Experience

A passion for television, movies, sports, and news General understanding of content publishing operations or administration for a streaming service

Job Description

We are seeking a detail-oriented and proactive Associate, Platform Operations to support cross-functional initiatives spanning product operations, content strategy, and platform enhancements. This role requires strong collaboration skills, an understanding of digital content workflows, and the ability to help drive features from concept through launch. The ideal candidate thrives in a fast-paced environment, enjoys solving operational challenges, and is passionate about delivering high-quality user experiences.

Responsibilities

Support the development and launch of new product features by gathering requirements, providing operational input, participating in user acceptance testing, and helping resolve issues following release. Partner with Product, Strategy, Analytics, Data, Quality Assurance, and other cross-functional teams to coordinate initiatives and ensure successful implementation of platform enhancements. Manage operational processes, communications, and stakeholder updates to support ongoing and experimental platform improvements. Assist with high-visibility initiatives, major content launches, seasonal campaigns, live events, and other business-critical programs. Participate in recurring product and technology meetings to stay informed of upcoming releases, enhancements, priorities, and operational impacts. Monitor and evaluate platform incidents, identify immediate solutions, and coordinate issue escalation with appropriate teams when necessary. Track project progress, document workflows, and support continuous process improvement efforts across multiple stakeholders.