Patient Access Rep- AVO-01

Required Skills & Experience

• Customer service experience in a fast-paced or high-volume environment
• Strong communication and interpersonal skills
• Personable, friendly, and comfortable interacting with children and families
• Ability to remain calm and professional when working with patients and families in stressful situations
• Strong attention to detail and basic computer/data-entry skills
• Ability to multitask, stay organized, and manage a high volume of patients and/or calls Reliable, dependable, and willing to learn

Nice to Have Skills & Experience

• Previous call center, retail, hospitality, front desk, reception, scheduling, or other customer-facing experience
• Previous healthcare or patient registration experience is a plus, but not required
• Experience working with children and families Familiarity with insurance verification, registration, or scheduling is a plus

Job Description

The Patient Access Representative serves as one of the first points of contact for patients and families arriving at Phoenix Children's. This is an entry-level opportunity focused heavily on customer service, communication, and creating a positive experience for children and their families. Responsibilities include checking in and registering patients, confirming demographic and insurance information, collecting required documentation and signatures, answering high-volume phone calls, assisting families with questions, and accurately entering information into hospital systems. Candidates should be friendly, compassionate, dependable, and comfortable working in a fast-paced Emergency Department environment. Prior healthcare experience is not required.