Ops Specialist - Outbound - Shift A

Required Skills & Experience

1+ years of experience in transportation operations, logistics coordination, dispatch, 3PL operations, or a similar freight-focused role

Hands-on experience working within a Transportation Management System (TMS) to create, update, monitor, and maintain shipment files throughout the transportation lifecycle

Working knowledge of domestic ground transportation, including FTL, LTL, and/or intermodal freight, with an understanding of pickup appointments, carriers, BOLs, shipment milestones, and transportation exceptions

Strong attention to detail with experience auditing shipment documentation and system data, including validating assets, piece counts, carrier information, and other shipment details before handoff

Strong communication and multitasking skills, with the ability to coordinate across carriers, drivers, warehouses, and internal operations teams while managing a high volume of active shipments

Nice to Have Skills & Experience

Experience with e2open TMF, Descartes Aljex, Tive, MacroPoint, Open Dock, or similar transportation visibility and dock scheduling platforms

Experience supporting high-value, security-sensitive, or SOP-driven freight programs, including cargo security or chain-of-custody requirements

Job Description

The Outbound Specialist will be responsible for managing the origin side of ground shipments from initial booking acceptance through confirmed departure from the pickup location. This person will build and maintain shipment files within the TMS, enter cost and revenue information, generate bills of lading, coordinate pickup appointments, and ensure shipment data remains accurate across multiple systems. They will work closely with capacity planning, carriers, warehouses, and internal operations teams to secure transportation, communicate pickup requirements, and establish real-time shipment visibility. Once freight is loaded, the Outbound Specialist will audit signed shipping documentation against system records, correct any discrepancies in assets or piece counts, and ensure all required milestones and documentation are complete before releasing the shipment. This role requires someone who is highly organized and detail-oriented with the ability to manage multiple active shipments, identify potential service or security issues, and quickly escalate exceptions in a fast-paced transportation environment.