Operations Specialist

Required Skills & Experience

Qualifications

• Strong attention to detail with the ability to identify data discrepancies and quality issues.
• Experience in operations, project coordination, vendor management, or program support.
• Strong written and verbal communication skills.
• Strong Microsoft Excel and Microsoft Office skills.
• Experience working with internal stakeholders and external vendors.
• Ability to follow established processes while independently identifying and escalating issues.
• Strong organizational and time-management skills with the ability to manage multiple priorities. Preferred Qualifications
• Experience with Salesforce or similar CRM platforms.
• Experience with data validation, audits, reporting, or CRM/API-based workflows.
• Experience supporting onboarding, field operations, logistics, or vendor-driven programs.
• Experience identifying opportunities for process improvement and automation.
• Familiarity with AI or automation tools used to streamline operational processes.

Job Description

• Support daily operational activities across Locker onboarding, surveys, vendor management, and special projects.
• Follow established SOPs and execute standard work accurately with limited supervision.
• Coordinate with internal Amazon teams and external third-party vendors to support successful operational execution.
• Support the survey and onboarding process, reviewing information for accuracy and completeness before it moves downstream.
• Process, review, and reconcile data between vendor databases and Salesforce.
• Identify data-entry errors, missing information, and discrepancies across CRM and API-driven workflows.
• Maintain accurate operational tracking and reporting using Salesforce and Excel.
• Support quality-control and audit initiatives to ensure operational and payment information is accurate.
• Manage vendor and partner communication, follow-ups, and project deliverables.
• Identify operational bottlenecks and opportunities to improve existing processes.
• Leverage AI and automation tools to identify process gaps, reduce manual work, and minimize downstream issues.
• Provide support across multiple operational workstreams as business volumes and priorities shift.

Qualifications