Onsite Tier 2 Helpdesk Technician - Milpitas

Required Skills & Experience

• 5+ years of experience in a Help Desk role, supporting and troubleshooting Mac and Windows Operating Systems.
• Familiarity with basic troubleshooting and support of Linux Operating Systems.
• Strong experience providing Level 2 Help Desk Support including password resets, new hire onboarding, production servers, and other higher level tickets
• Experience with O365 administration.
• Experience working with ticketing systems such as Jira.
• Ability to lift 50 pounds, including racking and stacking servers.
• Excellent analytical and problem-solving skills.
• Ability to work effectively in a fast-paced and dynamic environment.

Nice to Have Skills & Experience

• Experience using Jira as a ticketing system.

Job Description

Insight Global is looking to hire a Level 2 Help Desk Specialist for a customer that is revolutionizing the quantum computing space. This will be an onsite role, 5 days per week in Palo Alto, CA. This resource will be supporting end users, C-Suite executives, and their lab environment. The ideal candidate will have experience supporting Mac and Windows environments, and have a familiarity with basic Linux support. They will be supporting network hardware, desktops, onboarding, and mobile devices. On average they will be supporting 10 tickets per day.