NOC Engineer 1 (1st & 2nd Shift)

Required Skills & Experience

Experience tier II network support and troubleshooting Manual configurations of Cisco and/or Ciena routing and switching Manual configurations of Spanning Tree Protocol Configurations of vLANs Understanding of Telnet protocol basics Knowledge of IP stacking Some VoIP knowledge and hands on troubleshooting experience Telecom or Service Provider background Microsoft suite proficiency Ability to speak of network technologies in vendor neutral terms

Nice to Have Skills & Experience

CCNA, strongly preferred CCNP Military background

Job Description

An employer is looking for a Tier II NOC Engineer to work in Charlotte, NC, covering a 1st shift S-Thursday 8-4:30 PM. This person will be providing tier II support to proactively monitor and maintain customers' networks. Customers include carriers, schools, hospitals, government, and enterprise companies. This person will be committed to monitoring the customers' networks for alarms and contacting customers directly to work through the network issues. Manual configurations of network routers and switches, some troubleshooting of VoIP issues, along with in depth troubleshooting of overall layer 2 and layer 3 network issues will fall under this person's responsibilities. It is essential that this person be an excellent communicator and flexible to work on call hours as required per the rotation. Lastly, a CCNA will be strongly preferred for this role.