Nexthink Technical Expert

Job Description

Key Responsibilities

• Analyze Nexthink Infinity data across Windows endpoints to identify performance and employee-experience issues.
• Monitor and analyze DEX scores and determine opportunities to improve them.
• Translate Nexthink data into actionable recommendations for the client.
• Implement recommended changes and measure their impact on DEX scores and overall user experience.
• Drive a continuous improvement process by analyzing results, making adjustments, and measuring outcomes.
• Leverage Nexthink insights to support PC refresh initiatives.
• Identify opportunities to improve application performance using Nexthink data.
• Recommend and implement additional Proactive Remote Actions.
• Use Nexthink analytics to improve collaboration tool performance, network performance, and overall user experience.
• Build and manage Nexthink Flow workflows.
• Develop and modify PowerShell scripts supporting Nexthink Remote Actions.
• Present findings, recommendations, and results directly to client stakeholders.

Skills and Requirements

Required Skills

• Strong hands-on experience with Nexthink Infinity.
• Demonstrated experience analyzing and improving DEX scores.
• Experience extracting and analyzing Nexthink data related to Windows endpoints.
• Ability to use Nexthink data to identify root causes and recommend specific improvements.
• Experience implementing changes based on Nexthink analytics and measuring the resulting impact.
• Experience supporting PC refresh initiatives using Nexthink insights.
• Experience using Nexthink to identify and improve application performance.
• Experience with Nexthink Proactive Remote Actions.
• Experience with Nexthink Flow/workflows.
• Ability to write and modify PowerShell scripts used within Nexthink Remote Actions.
• Experience applying Nexthink analytics to collaboration tools, network performance, and end-user experience.
• Strong client-facing communication and presentation skills.
• Ability to operate at a strategic/consultative level rather than solely as a tool administrator.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.