MyChart Analyst

Required Skills & Experience

• Epic MyChart Certification
• Experience supporting and optimizing MyChart functionality
• Strong understanding of patient-facing Epic applications
• Ability to work independently and navigate ambiguity
• Excellent communication and stakeholder management skills
• Patient experience-focused mindset

Nice to Have Skills & Experience

• Additional Epic certifications: ○ Cadence ○ Cheers ○ Hello World
• Experience with patient engagement and digital consumer initiatives
• MyChart optimization experience
• Experience supporting large-scale Epic projects or enterprise rollouts Familiarity with campaign management in Cheers

Job Description

The business is working to centralize specialty care operations across Florida by standardizing workflows, processes, and patient experiences across different specialties. The exact Epic build requirements are still being defined, as leadership is currently determining what should be standardized, retained, or redesigned. The consultant will support both project work and ongoing MyChart optimization efforts, providing flexibility as project priorities evolve.Day-to-Day Responsibilities

• Support the Florida Specialty Network initiative as requirements continue to evolve.
• Participate in discovery, design, build, optimization, and workflow discussions.
• Assist with MyChart optimization efforts across the organization.
• Support ongoing audit, remediation, and enhancement work.
• Collaborate with cross-functional teams focused on digital patient experience.
• Float between project-based work and operational support as needed.