Mortgage Client Liaison

Required Skills & Experience

5+ years of direct mortgage servicing industry experience. Strong understanding of the mortgage servicing lifecycle and terminology.

Background should ideally include exposure to several of the following:

Default servicing Escrow servicing Bankruptcy Foreclosure Loss mitigation Insurance Document administration BPO/outsourced mortgage operations. Proven ability to build senior-level client relationships, not simply manage projects internally. Comfortable calling or meeting with VP/SVP/C-suite stakeholders. Strong consultative selling and business-development instincts.

Nice to Have Skills & Experience

Familiarity with Black Knight MSP / ICE Mortgage Technology Loan servicing platform exposure Understanding of mortgage servicing technology ecosystems and integrations Ability to discuss technology enhancements with CIO/technology organizations Product management or technology value-proposition experience

Job Description

Seeking an experienced Client Partner to own and grow a strategic relationship within the mortgage servicing industry. This is a highly visible, client-facing individual contributor role focused on strengthening executive relationships, understanding client business needs, and identifying opportunities to expand services across mortgage operations, technology, and outsourcing.

This individual will serve as the primary U.S.-based liaison and will be responsible for developing strong relationships across the organization, particularly with VP and SVP-level leaders. The Client Partner will build relationships across mortgage servicing, escrow, default, bankruptcy, foreclosure, loss mitigation, insurance, technology, and operations, becoming a trusted resource that client leaders can call when they have a new initiative, operational challenge, capacity need, technology requirement, or potential outsourcing opportunity.

The role requires consistent client engagement through phone and video conversations, in-person meetings, and regular travel to client locations. The Client Partner will spend approximately 15–20 hours per week supporting and growing the relationship, with the remaining time focused on market development, internal collaboration, industry research, and identifying opportunities with other major mortgage servicers.

A major responsibility of this role will be identifying opportunities to expand the partnership. The Client Partner will conduct strategic discovery conversations with senior executives to understand operational challenges, capacity constraints, servicing needs, technology limitations, and areas where outside support could improve performance. They will then translate those conversations into revenue-generating opportunities and coordinate internally to develop the appropriate solution.

Areas of opportunity may include:

Mortgage servicing Default servicing Escrow Bankruptcy Foreclosure Loss mitigation Insurance Document administration BPO and outsourcing Technology and process enhancements

The Client Partner will work closely with internal leadership, marketing, operations, technology, legal, and mortgage subject matter experts to develop solutions aligned with client needs. This person will also monitor the broader mortgage servicing market, competitor activity, servicing trends, technology changes, and client initiatives to identify opportunities for growth beyond the existing account.

This role requires someone who is highly comfortable building relationships independently. The successful candidate should be willing to pick up the phone, establish relationships with senior decision-makers, meet clients face-to-face, and proactively create opportunities rather than waiting for opportunities to come to them. They will be expected to represent the organization confidently with senior mortgage executives while understanding both the commercial value and profitability of potential opportunities.