Medical Central Scheduler

Required Skills & Experience

• 1+ year of experience in a healthcare office setting
• Appointment scheduler, medical office assistant, appointment coordinator, patient scheduler, etc.
• Prior HIPAA compliant work environment
• Experience with appointment scheduling / coordination (high volume)
• Outbound experience, making 60 calls a day
• Comfortable with behavioral health
• Stable work history

Nice to Have Skills & Experience

Experience in behavioral health Used to a call center environment

Job Description

Insight Global is assisting a client in finding remote Central Scheduler for a remote opportunity. This role will perform virtual outreach and engagement with members to schedule appointments with care teams while identifying gaps in workflows and recommending process improvements. The individual will partner closely with market operators, hub directors, and the Scheduling Lead to build, prioritize, and drive adoption of effective scheduling capabilities. This role is both an inbound and outbound position.

Responsibilities:

• Schedules appointments for new and existing members with their care team, including appointments with a primary care provider, nurse, or other care team member
• Answers appointment related questions from members and our internal teams
• Documents all interactions with members in Commons and/or EHR
• Confirms appointments with members and ensures that they are prepared and informed of what to expect during their visit. This includes reviewing the technical requirements with members for video visits
• Resolves any appointment conflicts for our members by modifying appointments in the EHR, Commons, Traumasoft and other scheduling systems