Manhattan Active WMS Training Resource

Required Skills & Experience

• Experience delivering enterprise application or WMS training.
• Strong understanding of warehouse/distribution center workflows.
• Experience developing training documentation, SOPs, user guides, and job aids.
• Strong presentation and facilitation skills.
• Ability to explain technical concepts to nontechnical warehouse users.
• Manhattan Active/MAWM training experience.
• Experience supporting WMS implementations and go-lives.
• 3PL or multi-client distribution experience.
• Train-the-trainer or super-user program experience.

Job Description

A client of Insight Global is seeking a Manhattan Active WMS Training Resource responsible for preparing warehouse and business users for successful adoption of Manhattan Active during implementations, migrations, enhancements, and go-lives.

The individual will translate Manhattan Active functionality and NFI warehouse processes into practical training that teaches end users how to execute their actual day-to-day jobs in the new environment.

Training and knowledge transfer are explicitly represented in the Manhattan experience provided, including end-user training and continued support after implementation. ​

Key Responsibilities

• Develop role-based Manhattan Active training programs for warehouse and operational users.
• Create training materials covering processes such as: Receiving a. Putaway b. Replenishment c. Inventory d. Allocation e. Picking f. Packing g. Shipping
• Develop instructor-led training, process guides, job aids, SOPs, quick-reference materials, and user documentation.
• Translate Manhattan system functionality into easy-to-understand operational instructions.
• Conduct train-the-trainer and super-user sessions.
• Deliver virtual and onsite training as required.
• Partner with functional teams to ensure training reflects the final Manhattan configuration and business processes.
• Coordinate with testing/UAT teams to understand process changes before training begins.
• Maintain and update materials as configurations and workflows change.
• Support users during go-live and hypercare.
• Capture recurring user questions or adoption issues and incorporate them into future training.
• Evaluate training effectiveness and identify knowledge gaps across user groups.