Manhattan Active WMS Demand Request Resource

Required Skills & Experience

• Experience working as a Business Analyst, Functional Analyst, Product Analyst, or Demand/Intake Analyst within a WMS or supply-chain environment.
• Strong understanding of warehouse operations and WMS workflows.
• Experience gathering and documenting business and functional requirements.
• Ability to work between operations and technical teams.
• Experience managing enhancement/change requests through a structured SDLC.
• Strong stakeholder communication and documentation skills.
• Manhattan Active WMS experience. -Experience with warehouse implementations or distribution center environments.

Job Description

A client of Insight Global s seeking a Demand Request Resource to support the intake, analysis, prioritization, and coordination of enhancement and change requests across the Manhattan Active WMS program.

This person will serve as the bridge between warehouse operations/business stakeholders and the technical Manhattan teams, helping determine what is being requested, why it is needed, its business impact, requirements, dependencies, and how the request should move through the delivery lifecycle.

Key Responsibilities:

• Own or support the intake of new WMS demand requests, enhancements, configuration changes, defects, and operational improvement requests. -Meet with business stakeholders and distribution center teams to understand the underlying operational need.
• Translate high-level business requests into clear functional requirements and actionable work items.
• Determine whether requests require:

1. Manhattan configuration changes
2. Integration modifications
3. Development/extensions
4. Reporting changes
5. Process changes
6. Testing
7. Training

• Document business requirements, use cases, current-state processes, future-state processes, and acceptance criteria.
• Evaluate dependencies and impacts across Manhattan Active and connected systems.
• Coordinate with Manhattan functional, technical, integration, testing, governance, and release teams.
• Track demand requests from intake through analysis, approval, development, testing, and production deployment.
• Maintain visibility into request status, priority, ownership, risks, dependencies, and outstanding decisions.
• Assist leadership in evaluating business value, urgency, level of effort, and implementation risk.
• Ensure approved changes are appropriately documented before moving into development or release.