Managed Print Billing Analyst

Required Skills & Experience

Bachelor's degree or equivalent experience. 4+ years of experience in billing operations, revenue operations, finance operations, or business operations.

Advanced Microsoft Excel skills, including:

Pivot Tables Power Query Complex formulas Data manipulation and analysis Strong analytical and problem-solving capabilities. Excellent organizational skills with the ability to manage competing priorities. Strong verbal and written communication skills. Ability to work independently in a fast-paced environment. Demonstrated attention to detail and commitment to accuracy.

Nice to Have Skills & Experience

Experience supporting recurring billing, subscription, or managed services businesses. Experience with Salesforce, CPQ, ServiceNow, SharePoint, Workday, or similar enterprise platforms. Experience with Power Automate or other workflow automation tools. Knowledge of financial reconciliation and invoice management processes. Experience supporting operational transformation or process improvement initiatives.

Job Description

CDW is seeking a highly analytical and process-oriented Senior Managed Print Billing Analyst to support our Managed Print Services (MPS) organization. This role is responsible for executing and improving complex monthly billing operations across multiple MPS programs and partners. The ideal candidate will have a strong background in billing operations, financial reconciliation, process improvement, and large-scale transaction management.

This position will play a critical role in reducing billing backlog, improving operational efficiency, supporting revenue realization, and driving automation within our billing processes. The analyst will partner with Sales, Finance, Operations, Accounts Payable, and Technology teams to ensure timely and accurate invoicing while identifying opportunities to streamline manual workflows discussed during recent MPS billing process reviews.

What You Will Do

Billing & Revenue Operations

Execute recurring monthly billing activities for multiple Managed Print Services programs. Process and validate vendor invoice data from various billing platforms. Generate and maintain customer billing schedules and supporting documentation. Review, reconcile, and validate pricing, costs, margins, and billing details. Ensure timely and accurate customer invoicing. Track, manage, and resolve billing exceptions and aged transactions. Support revenue realization by maintaining billing accuracy and consistency. Process Improvement & Automation

Identify bottlenecks and operational inefficiencies within billing workflows. Develop and maintain advanced Excel tools, reporting models, and automation solutions. Recommend and implement process improvements that reduce manual effort and improve throughput. Partner with internal technology teams to support automation and system enhancement initiatives. Cross-Functional Collaboration

Work closely with Finance, Accounts Payable, Sales, Operations, and Product teams to resolve billing issues. Coordinate activities related to billing discrepancies, invoice reconciliation, and order processing. Partner with stakeholders to identify root causes and implement long-term solutions. Support business initiatives focused on scaling MPS operations. Reporting & Analysis

Monitor billing backlog, processing trends, and operational performance metrics. Produce reports and dashboards to provide visibility into billing health and process effectiveness. Analyze data to identify trends, risks, and improvement opportunities. Documentation & Knowledge Management

Maintain process documentation, standard operating procedures, and workflow maps. Support training and knowledge transfer activities across the billing team. Assist with onboarding and development of future billing resources.