Loan Software Support Analyst
- Dallas, TX, United States
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Job details
- Experience
- 5+ years experience in mortgage/ loan processing, servicing or originations
- Posting language
- English
- Posted
Original job description
Job Description
An employer is looking for a Loan Software Analyst in Dallas, TX. Your primarily responsibility will be to provide customer support for the clients mortgage/ loan processing software product, PATH. Typically your customers will be mortgage brokers. You will handle loan processing related questions associated with the software and its functionality. You will instruct them on how to use the software and how to navigate its process/ workflows. You will take requests from the queue and work with customers via email and phone. You will document all communications in the internal system for future reference and escalate any advanced issues to the senior team.
Skills and Requirements
5+ years experience in mortgage/ loan processing, servicing or originations Call center/ customer service experience Well versed in loan processing and the full life cycle (Origination through closing) MS Office and basic computer skills Strong Excel skills Experience working with some type of loan origination software (Encompass, PATH, etc.) Technical support experience Call center experience for Fannie Mae, Citibank or similar institutions Experience with Point or PATH software
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.