Jobs in the United States

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Added 1 min ago
Software Engineer, Systems ML
Meta
Juneau, AK
Identify and resolve performance bottlenecks across the ML stack using profiling, instrumentation, and benchmarking tools
Added 1 min ago
Area Project Controls Lead, Mega Campus
Meta
Juneau, AK
Demonstrated ability to integrate AI tools to optimize/redesign workflows and drive measurable impact (e.g., efficiency gains, quality improvements)
Added 1 min ago
Infrastructure Tool Kit (JTK) Developer
GovCIO
Juneau, AK
GovCIO is currently hiring for a Developer with Infrastructure Tool Kit (JTK) experience to develop and maintain systems code for the United States Postal Service (USPS). This position will…
Added 1 min ago
Data, Communications, and Policy Analyst (Remote)
GovCIO
Juneau, AK
Use tools like Power BI to build data sets, dashboards, and responses to data specific taskings.
Added 1 min ago
Staff Full-stack Engineer - Shopping (Remote-eligible)
Capital One
Juneau, AK
8+ years of experience with public cloud platforms (AWS, GCP, Azure), cloud-based productivity tools, or virtualization technologies
Added 1 min ago
Patient Generated Health Data Project Manager (Remote)
GovCIO
Juneau, AK
Experience with electronic health records systems or clinical data capture tools
Added 1 min ago
MidMarket Account Executive - Common Room
Zoom
Juneau, AK
Familiarity with go-to-market technology, buyer intelligence tools, or sales and marketing workflows.
Added 1 min ago
WC
IRB Affairs Specialist I
WCG Clinical
Juneau, AK
- $19.5 to $28.1 USD / hour
Resources that support your whole life – Employee assistance programs and work/life balance tools
Added 1 min ago
Data Scientist 1
Baylor Scott & White Health
Juneau, AK
You will also use AI-assisted coding tools and learn to package repeatable work as reusable agent skills and
Added 1 min ago
Senior Manager, Security Operations Center
Rubrik
Juneau, AK
…security projects. Information Security builds technologies, tools, and processes to better enable teams at Rubrik to develop secure software and protect data and systems with appropriate…
Added 1 min ago
Analytics Developer 1
Baylor Scott & White Health
Juneau, AK
Examine business requirements and source systems to design solutions using various tools. Produce the requested deliverables using the best analytic tools and efficient processes.
Added 1 min ago
Presales Solutions Architect - ICX Channel
Siemens
Juneau, AK
The next wave of enterprise software isn't about writing more code - it's about giving organizations the tools to combine trusted data, AI, and applications into systems that can reason and…
Added 1 min ago
Integrations Program Manager
Meta
Juneau, AK
Demonstrated ability to integrate AI tools to optimize/redesign workflows and drive measurable impact (e.g., efficiency gains, quality improvements)
Added 1 min ago
Account Manager II
Arrow Electronics
Juneau, AK
Added 1 min ago
C
AI-Augmented Data Analyst
Cognizant
Juneau, AK
- $115,000 to $135,000 USD / year
Develop and optimize analytical solutions using Snowflake SQL and modern data analysis tools to support enterprise reporting and decision-making.
Added 1 min ago
Product Marketing Manager
Meta
Juneau, AK
Demonstrated ability to integrate AI tools to optimize/redesign workflows and drive measurable impact (e.g., efficiency gains, quality improvements)
Added 1 min ago
.NET API Developer
Cognizant
Juneau, AK
As a .NET API Developer , you will make an impact by designing and developing scalable, secure, and high-performing APIs and microservices that support critical banking applications. You…
Added 1 min ago
Regulatory Readiness Program Manager
Meta
Juneau, AK
Demonstrated ability to integrate AI tools to optimize/redesign workflows and drive measurable impact (e.g., efficiency gains, quality improvements)
Added 1 min ago
Director Supply Chain Business Operations
Intermountain Health
Juneau, AK
…responsible for the operational management of information technology tools and opportunities including, but not limited to Oracle PeopleSoft and e-Business Suite ERP solutions, timekeeping…
Added 1 min ago
Network Development Manager
Meta
Juneau, AK
Maintain project tracking systems and reporting to provide visibility into delivery status and provider performance, working with internal tools to ensure accurate and complete network data
Added 1 min ago
Senior Field Sales Manager, SaaS *Remote*
Wolters Kluwer
Juneau, AK
Added 1 min ago
Product Manager - Technical
Intermountain Health
Juneau, AK
Demonstrated relevant to the role product knowledge and hands-on experience working with those tools and processes
Added 1 min ago
C
Senior QA Automation Engineer - Playwright & Selenium
Cognizant
Juneau, AK
- $50,000 to $92,500 USD / year
Perform API functional and integration testing using tools/frameworks such as Postman, REST Assured, Playwright API testing, or similar technologies.
Added 1 min ago
Hardware Engineer, PCB Layout
Meta
Juneau, AK
8+ years of experience with industry-standard EDA layout tools such as Cadence Allegro, Mentor Xpedition, or equivalent
Added 1 min ago
STA Technical Specialist - Electronics
Ford Motor Company
Juneau, AK
Lead upfront process engineering efforts, provide analytical tools and processes and function as a key technical member of the STA team.

Insight Global

Level 2 Technical Support Specialist

Cumru, PA, United States

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Job details

Experience: 3–5 years of experience in a technical support, customer support, or implementation support role
Posting language: English
Posted: Oct 2, 2026

Original job description

Job Description

The Customer Support Team Lead is a senior individual contributor and subject matter expert responsible for delivering exceptional, technically credible support across our customer base. Reporting to the Director of Customer Success, this role is not a people manager, but it is absolutely a leader. You will be the most knowledgeable support resource in the building, the person the team turns to when a ticket gets hard, and the person customers come to trust when something goes wrong. You will provide direct, hands-on support coverage while simultaneously building the knowledge infrastructure the entire support function will operate on: knowledge base content, FAQ libraries, escalation workflows, troubleshooting guides, and bug documentation processes. You will investigate issues deeply, understand them completely, and communicate them clearly to customers, to teammates, and to Product and Engineering. This is a ground-level, in-the-guts-of-the-product role. You will know this platform better than almost anyone. And you will use that knowledge to deliver a support experience that customers in this industry have simply never encountered before.

The Role We are looking for the founding member of our front-line support crew. Only customer champions, advocates, ninjas, or legends need apply. The Customer Support Team Lead is the standard-setter. You are not here to close tickets. You are here to solve problems completely, clearly, and in a way that leaves the customer more capable and more confident than they were before they reached out. You treat every support interaction as an opportunity to reinforce the customer's decision to trust us with their operation. You'll handle the full spectrum of support: product bugs, configuration questions, user issues, integration troubleshooting, and escalation triage. You'll be the SME your teammates bring their hardest questions to. When you don't have the answer, you'll know exactly how to find it and you'll document it so the next time, someone on the team does. You are building something here. The knowledge base, the support playbook, the escalation framework, none of it exists yet at the level it needs to. That is not a problem. That is your opportunity.

Why This Role Matters:

Fleet operators run 24/7 operations. When something breaks or stops working as expected, it's not an inconvenience, it's an operational disruption. The experience they receive in those moments determine whether they feel like they made the right purchase decision or the wrong one. One of the most consistent and damaging complaints in technology is that support after the sale is slow, generic, and handled by people who don't actually understand the product. We are going to be the exception to that rule, and this role is the reason why. The Customer Support Team Lead sets the tone, helps to build the infrastructure, and personally demonstrates what legendary customer experience and expert support looks like in this industry.

Skills and Requirements

High School diploma required, bachelor’s degree preferred: Information Systems, Business, Operations, or related field; equivalent experience considered
Technical certifications in relevant platforms or disciplines are a plus
HubSpot Service Hub certification required at time of hire or within 90 days of start date Experience
3–5 years of experience in a technical support, customer support, or implementation support role preferably within a SaaS environment
Demonstrated experience handling complex, multi-layered support issues that require genuine technical investigation, not just script-following
Experience building or significantly contributing to support documentation, knowledge bases, or internal playbooks
Background supporting enterprise or mid-market B2B customers with high operational stakes
Bonus: Prior experience in fleet technology, telematics, logistics software, asset tracking, or industrial SaaS - this is a meaningful differentiator in this role Technical Skills
Comfortable working at the technical layer of a SaaS platform: understanding data flows, diagnosing configuration issues, and reading API behavior without needing Engineering on every call
Some familiarity with REST APIs, webhook configurations, and basic integration troubleshooting
Mobile application support experience; IoT device familiarity is a strong plus given the fleet context
Proficiency in support ticketing platforms
Proficiency in CRM platforms, HubSpot strongly preferred
Competency in knowledge base and documentation tools
Comfortable working with browser developer tools, log files, and basic diagnostic outputs to investigate reported issues is a plus Competencies & Characteristics
Customer service ninja: You don't just resolve tickets you leave customers genuinely impressed. Your interactions are responsive, clear, patient, and human. People feel helped when they talk to you.
Technical depth with communication clarity: You understand complex systems and you can explain them simply. You never hide behind jargon, and you never oversimplify to the point of being unhelpful.
Builder: You encounter a gap in documentation, and you fill it. You see a recurring issue, and you suggest a process to address it. You don't wait to be told you identify what's needed and you build it.
Investigative rigor: When something breaks, you want to understand exactly why, not just enough to close the ticket, but enough to explain it, document it, and prevent the next one.
Process-oriented: Your tickets are organized, your documentation is structured, and your escalations are clean. You bring order to complexity without losing responsiveness.
Calm under pressure: A fleet operator with an active operational disruption needs someone who communicates with calm, clear authority. That's you - even when the issue is hard.
Collaborative: You share what you know. You ask for help when you need it. And you make the people around you better by working with them.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.

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