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Systems Engineer II
California Institute Of Technology Jet Propulsion Laboratory
United States
The section provides leadership in information systems engineering, autonomous behaviors and fault protection, advanced flight software architectures, embedded systems, EDL systems, and…
Added 4 mins ago
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Regional Maintenance Manager
CBRE
Columbus, OH
- $200,000 to $210,000 USD / year
…client account and provide senior technical and operational support to the account staff for the development of policies and procedures pertaining to all types of buildings handled by CBRE:…
Added 4 mins ago
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Sr. Critical Facilities Technician
CBRE
Twinsburg, OH · Cleveland, OH
- $35 to $38.46 USD / hour
CBRE is seeking a Critical Facilities Technician to support mission-criticalfacility operations through preventative maintenance, troubleshooting, repairs,and vendor management. This role…
Added 4 mins ago
Special Projects Manager/Classification 04142 NWD
North Wind Group
PIKETON, OH
North Wind Dynamics, LLC is an Alaska Native-owned Small Disadvantaged Business, specializing in infrastructure support services and facilities maintenance, base operating services, waste…
Added 4 mins ago
Maintenance Shop Technician B - Sign on Bonus
Republic Services
Bellefontaine, OH
…limited to, chassis components, vehicle refuse bodies and control systems, hydraulic electrical, air brake systems, general engine work, HVAC components, suspension, drive train and…
Added 4 mins ago
TS/SCI Azure Administrator
Insight Global
Bath, OH
3+ years of experience in technical support, systems administration, help desk, or IT operations environments.
Added 4 mins ago
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Injury Prevention Coordinator Lead (East Liberty)
HealthFitness
East Liberty, OH
- $55,000 to $65,000 USD / year
…receive competitive pay. We provide personal and professional support, training and development and flexible employment…
Added 4 mins ago
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Lab Support Technician I
Bureau Vertias North America
OH
- $18 to $22 USD / hour
The Lab Support Technician I is responsible for working as a member of the Hair Care PTL Team and requires the ability to follow laboratory procedures and methods, accurately report data…
Added 4 mins ago
Mechatronics & Robotics Technician
C&W Services
West Jefferson, OH
As a Mechatronics & Robotics Technician, you will use your skills to support the Operations Maintenance Team repairing and maintaining material handling equipment and pneumatic systems…
Added 4 mins ago
Mechatronics & Robotics Technician
C&W Services
West Jefferson, OH
As a Mechatronics & Robotics Technician, you will use your skills to support the Operations Maintenance Team repairing and maintaining material handling equipment and pneumatic systems…
Added 4 mins ago
Service Manager
Crane 1 Services, Inc.
Franklin, OH
Support customers by effectively communicating with decision-makers and service technicians in repairing equipment and planning maintenance needs.
Added 4 mins ago
Customer Service Lead - Conveying Solutions
ContiTech
Fairlawn, OH
Support month-end close activities and monitor open orders, backlogs, and customer commitments to ensure service expectations are met.
Added 4 mins ago
Care Management Associate- OhioRISE - must reside in OH, WV, KY, or LA
CVS Health
Remote, United States
Utilizes Aetna systems to build, research and enter member information, as needed.
Added 4 mins ago
Care Management Associate - OhioRISE - Must reside in OH, WV, KY, or LA
CVS Health
Remote, United States
Utilizes Aetna systems to build, research and enter member information, as needed.
Added 4 mins ago
Sr. Principal Project Management
Northrop Grumman
Wright Patterson AFB, OH
Northrop Grumman Defense Systems is seeking a Project Management for National Space Intelligence Center (NSIC) facility, logistics, and supporting digital/IT operations. The Project…
Added 4 mins ago
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Assembly Associate (2nd shift)
Curtiss-Wright Corporation
Brecksville, OH
- $18 to $20 USD / hour
Under general supervision, performs semi-routine assembly activities to build products, systems, components, or assemblies in accordance with drawings, work instructions, and quality…
Added 4 mins ago
Lead Engineer - Metallic Materials Behavior
GE Aerospace
Evendale, OH
…analysis, design, test, or integration required to define and support assigned components, assemblies, or systems that meet business standards and program/product…
Added 4 mins ago
Safety Management System (SMS) Specialist
GE Aerospace
Evendale, OH
Develop, implement, maintain, and improve Safety Assurance processes that support organizational SMS objectives, standards, governance frameworks, and assurance methodologies.
Added 4 mins ago
Sr. Engineer Test Engineering
Vertiv Corporation
Dover, OH
…quality launch in the product. This role will be part of IT Systems Business Unit and will focus on verification and validation of Single Phase UPS products. Candidate will be part of Test…
Added 4 mins ago
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RF & Test Engineer - Aerospace
Saint-Gobain
RAVENNA, OH
- $92,000 to $142,000 USD / year
Support business development and proposal efforts by providing RF design and performance data to support cost estimates and technical solutions. Assess compliance gaps against customer RF…
Added 4 mins ago
Senior Engineer Full-Stack Ground Software Developer
BAE Systems
Fairborn, OH
Employee Benefits: At BAE Systems, we support our employees in all aspects of their life, including their health and financial well-being. Regular employees scheduled to work 20 hours per…
Added 4 mins ago
Sr. Acquisition Logistician
Abacus Technology Corporation
Fairborn, OH
…Abacus Technology is seeking a Sr. Acquisition Logistician to support the planning, development, implementation and management of a comprehensive, affordable and effective systems support…
Added 4 mins ago
Switchman - Industrial Rail
Savage
Oregon, OH
Equipment Used: Locomotives, railcars, rail switches, air brake systems, and rail operating equipment
Added 4 mins ago
Mechatronics & Robotics Technician
C&W Services
Euclid, OH
As a Mechatronics & Robotics Technician, you will use your skills to support the Operations Maintenance Team repairing and maintaining material handling equipment and pneumatic systems…
Added 4 mins ago
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Facility & Building Maintenance
Conagra Brands
Troy, OH
- $30.82 USD / hour
Preventative maintenance, troubleshooting, & repair of plant systems: drains, pipes, wastewater ect.

Insight Global

Level 2 Technical Support Specialist

Cumru, PA, United States

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Job details

Experience: 3–5 years of experience in a technical support, customer support, or implementation support role
Posting language: English
Posted: Oct 2, 2026

Original job description

Job Description

The Customer Support Team Lead is a senior individual contributor and subject matter expert responsible for delivering exceptional, technically credible support across our customer base. Reporting to the Director of Customer Success, this role is not a people manager, but it is absolutely a leader. You will be the most knowledgeable support resource in the building, the person the team turns to when a ticket gets hard, and the person customers come to trust when something goes wrong. You will provide direct, hands-on support coverage while simultaneously building the knowledge infrastructure the entire support function will operate on: knowledge base content, FAQ libraries, escalation workflows, troubleshooting guides, and bug documentation processes. You will investigate issues deeply, understand them completely, and communicate them clearly to customers, to teammates, and to Product and Engineering. This is a ground-level, in-the-guts-of-the-product role. You will know this platform better than almost anyone. And you will use that knowledge to deliver a support experience that customers in this industry have simply never encountered before.

The Role We are looking for the founding member of our front-line support crew. Only customer champions, advocates, ninjas, or legends need apply. The Customer Support Team Lead is the standard-setter. You are not here to close tickets. You are here to solve problems completely, clearly, and in a way that leaves the customer more capable and more confident than they were before they reached out. You treat every support interaction as an opportunity to reinforce the customer's decision to trust us with their operation. You'll handle the full spectrum of support: product bugs, configuration questions, user issues, integration troubleshooting, and escalation triage. You'll be the SME your teammates bring their hardest questions to. When you don't have the answer, you'll know exactly how to find it and you'll document it so the next time, someone on the team does. You are building something here. The knowledge base, the support playbook, the escalation framework, none of it exists yet at the level it needs to. That is not a problem. That is your opportunity.

Why This Role Matters:

Fleet operators run 24/7 operations. When something breaks or stops working as expected, it's not an inconvenience, it's an operational disruption. The experience they receive in those moments determine whether they feel like they made the right purchase decision or the wrong one. One of the most consistent and damaging complaints in technology is that support after the sale is slow, generic, and handled by people who don't actually understand the product. We are going to be the exception to that rule, and this role is the reason why. The Customer Support Team Lead sets the tone, helps to build the infrastructure, and personally demonstrates what legendary customer experience and expert support looks like in this industry.

Skills and Requirements

High School diploma required, bachelor’s degree preferred: Information Systems, Business, Operations, or related field; equivalent experience considered
Technical certifications in relevant platforms or disciplines are a plus
HubSpot Service Hub certification required at time of hire or within 90 days of start date Experience
3–5 years of experience in a technical support, customer support, or implementation support role preferably within a SaaS environment
Demonstrated experience handling complex, multi-layered support issues that require genuine technical investigation, not just script-following
Experience building or significantly contributing to support documentation, knowledge bases, or internal playbooks
Background supporting enterprise or mid-market B2B customers with high operational stakes
Bonus: Prior experience in fleet technology, telematics, logistics software, asset tracking, or industrial SaaS - this is a meaningful differentiator in this role Technical Skills
Comfortable working at the technical layer of a SaaS platform: understanding data flows, diagnosing configuration issues, and reading API behavior without needing Engineering on every call
Some familiarity with REST APIs, webhook configurations, and basic integration troubleshooting
Mobile application support experience; IoT device familiarity is a strong plus given the fleet context
Proficiency in support ticketing platforms
Proficiency in CRM platforms, HubSpot strongly preferred
Competency in knowledge base and documentation tools
Comfortable working with browser developer tools, log files, and basic diagnostic outputs to investigate reported issues is a plus Competencies & Characteristics
Customer service ninja: You don't just resolve tickets you leave customers genuinely impressed. Your interactions are responsive, clear, patient, and human. People feel helped when they talk to you.
Technical depth with communication clarity: You understand complex systems and you can explain them simply. You never hide behind jargon, and you never oversimplify to the point of being unhelpful.
Builder: You encounter a gap in documentation, and you fill it. You see a recurring issue, and you suggest a process to address it. You don't wait to be told you identify what's needed and you build it.
Investigative rigor: When something breaks, you want to understand exactly why, not just enough to close the ticket, but enough to explain it, document it, and prevent the next one.
Process-oriented: Your tickets are organized, your documentation is structured, and your escalations are clean. You bring order to complexity without losing responsiveness.
Calm under pressure: A fleet operator with an active operational disruption needs someone who communicates with calm, clear authority. That's you - even when the issue is hard.
Collaborative: You share what you know. You ask for help when you need it. And you make the people around you better by working with them.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.

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