Jobs in the United States

25+ jobs

Save this search

Added just now
LCV NORTHCOM NTC: Specialist, Quality Assurance
Trinzic
Fort Irwin, CA
At KBR, we deliver science, technology and engineering solutions to governments and companies around the world. KBR employs approximately 37,000 people worldwide with customers in more than…
Added just now
Senior AI Engineer
MiniMed
CA
Forward-deployed or embedded engineering experience - building AI systems from inside the business’s real data, workflows, and constraints.
Added just now
Nobel Biocare Quality Engineer, Manufacturing (On-Site Yorba Linda, CA)
Envista Holdings Corporation
Yorba Linda, CA
Partner with manufacturing engineering to optimize inspection and testing methods.
Added just now
Senior Development Quality Engineer
Abbott
Sylmar, CA
Support/lead all Company initiatives as identified by management and in support of Quality Management Systems (QMS), Environmental Management Systems (EMS), and other regulatory…
Added just now
Finance Associate, Reality Labs
Meta
Burlingame, CA
…insights for leadership. The role offers broad exposure across engineering, product, business, and direct interaction with finance and business leaders. You will work closely with business…
Added just now
Sentinel PLM Systems Engineering Manager 3
Northrop Grumman
Manhattan Beach, CA
Northrop Grumman Defense Systems is currently seeking a Product Lifecycle Management (PLM) Systems Engineering Manager 3 to join our Engineering team within the Strategic Deterrent Systems…
Added just now
M
Overnight Engineer II
Marriott
Burlingame, CA
- $58.61 USD / hour
…refrigeration, electrical, mechanical, plumbing, pneumatic/electronic systems and controls, carpentry and finish skills, kitchen equipment, vehicles, energy conservation, and/or general…
Added just now
Sentinel Test and Training Qualification/Training Infrastructure SE Manager 3
Northrop Grumman
Manhattan Beach, CA
Northrop Grumman’s Defense Systems sector is looking for a Test and Training Qualification/Training Infrastructure System Engineering Manager 3 . This position can be located in Roy, UT,…
Added just now
Senior Director, Content Strategy
Walmart
San Bruno, CA
Partner with Design, Product, and Engineering to shape how content and interactions come together across text, voice, visual, and dynamically generated interfaces.
Added just now
Software Quality Engineer I
Abbott
Sylmar, CA
The Software Quality Engineer I provides design quality engineering support for the development and maintenance of mobile medical device software applications and connected digital health…
Added just now
TT
Forward Deployed Engineer
True Talent Solutions Partners
New York, NY
- $170,000 to $220,000 USD / year
Join a customer-facing engineering team delivering AI-native software for state, local, and federal government clients. You will own technical projects from initial discovery through…
Added just now
TT
Senior Full-Stack Software Engineer
True Talent Solutions Partners
Redwood City, CA
- $215,000 to $290,000 USD / year
Join a growing AI team building voice automation software. You will work across backend systems and customer-facing interfaces to make AI-powered conversations reliable, easy to configure,…
Added just now
Senior Full-Stack Product Engineer
True Talent Solutions Partners
San Francisco, CA
- Strong software engineering fundamentals and the ability to work across frontend and backend systems.
Added just now
TT
Senior ML / AI Engineer
True Talent Solutions Partners
San Francisco, CA
- $200,000 to $300,000 USD / year
Join a small, senior engineering team building the ML systems behind consumer-facing products. You will shape the data pipelines, models, retrieval systems, and inference infrastructure…
Added just now
Agent Deployment Engineer
True Talent Solutions Partners
San Francisco, CA
- Design and execute end-to-end AI agent builds, from systems design and requirements gathering through implementation and evaluation.
Added just now
Principal Manager, Employee & Contractor Safety Northwest
Southern California Edison
Chino, CA
Experience within electrical utility craft, safety, or compliance programs, activities, or systems.
Added just now
Automotive Senior Technician
Bridgestone Americas
N Highlands, CA
The Senior Technician position requires your talent and technical expertise to diagnose drivability and electrical systems, while using your leadership and mentoring skills in driving a…
Added just now
A
Computer Engineer
Alluvionic
Port Hueneme, CA
- $105,010 to $122,837 USD / year
…the design, development, testing, and improvement of computer systems and related technologies supporting Navy programs. The successful candidate will apply engineering and analytical…
Added just now
Product Manager II, Trust and Safety Detection, YouTube
Google
San Bruno, CA
Experience making engineering trade-offs between accuracy, speed, and cost in machine learning systems.
Added just now
Executive Director Digital Product Growth and Membership
CVS Health
Remote, United States
…long-term membership retention. You will lead a multidisciplinary engineering and product organization - including Product Managers, Software Engineers, Data Engineers, Salesforce/Platform…
Added just now
Civil Engineer
County of Santa Cruz
Santa Cruz, CA
The current vacancies are within the Road Design, Traffic and Development and the Water/Wastewater (Sanitation) Engineering sections of the Department of Community Development and…
Added just now
Program Manager
Alluvionic
Port Hueneme, CA
Support financial program management activities using Navy ERP and related systems, processes, and reporting tools
Added just now
EC
Program Manager II - Aerospace
Eaton Corporation
Camarillo, CA
- $129,000 to $165,000 USD / year
Experience managing programs with: 1) components / subsystems / systems scope of responsibility, 2) Moderate customer business risk, 3) Moderate to high NRE budgets, and 4) High Revenue…
Added just now
Staff Engineer, YouTube Shorts Creation Editor, Android
Google
San Bruno, CA
Master’s degree or PhD in Engineering, Computer Science, or a related technical field.
Added just now
Facilities Engineering Manager
NBC Universal
Universal City, CA
NBCUniversal is seeking a Mechanical, Electrical, and Plumbing (MEP) Manager to join the Facilities Operations and Engineering team in Universal City, CA. This role works closely with all…

Insight Global

Level 2 Technical Support Specialist

Cumru, PA, United States

Apply About employer

Applications open in a new tab.

Job details

Experience: 3–5 years of experience in a technical support, customer support, or implementation support role
Posting language: English
Posted: Oct 2, 2026

Original job description

Job Description

The Customer Support Team Lead is a senior individual contributor and subject matter expert responsible for delivering exceptional, technically credible support across our customer base. Reporting to the Director of Customer Success, this role is not a people manager, but it is absolutely a leader. You will be the most knowledgeable support resource in the building, the person the team turns to when a ticket gets hard, and the person customers come to trust when something goes wrong. You will provide direct, hands-on support coverage while simultaneously building the knowledge infrastructure the entire support function will operate on: knowledge base content, FAQ libraries, escalation workflows, troubleshooting guides, and bug documentation processes. You will investigate issues deeply, understand them completely, and communicate them clearly to customers, to teammates, and to Product and Engineering. This is a ground-level, in-the-guts-of-the-product role. You will know this platform better than almost anyone. And you will use that knowledge to deliver a support experience that customers in this industry have simply never encountered before.

The Role We are looking for the founding member of our front-line support crew. Only customer champions, advocates, ninjas, or legends need apply. The Customer Support Team Lead is the standard-setter. You are not here to close tickets. You are here to solve problems completely, clearly, and in a way that leaves the customer more capable and more confident than they were before they reached out. You treat every support interaction as an opportunity to reinforce the customer's decision to trust us with their operation. You'll handle the full spectrum of support: product bugs, configuration questions, user issues, integration troubleshooting, and escalation triage. You'll be the SME your teammates bring their hardest questions to. When you don't have the answer, you'll know exactly how to find it and you'll document it so the next time, someone on the team does. You are building something here. The knowledge base, the support playbook, the escalation framework, none of it exists yet at the level it needs to. That is not a problem. That is your opportunity.

Why This Role Matters:

Fleet operators run 24/7 operations. When something breaks or stops working as expected, it's not an inconvenience, it's an operational disruption. The experience they receive in those moments determine whether they feel like they made the right purchase decision or the wrong one. One of the most consistent and damaging complaints in technology is that support after the sale is slow, generic, and handled by people who don't actually understand the product. We are going to be the exception to that rule, and this role is the reason why. The Customer Support Team Lead sets the tone, helps to build the infrastructure, and personally demonstrates what legendary customer experience and expert support looks like in this industry.

Skills and Requirements

High School diploma required, bachelor’s degree preferred: Information Systems, Business, Operations, or related field; equivalent experience considered
Technical certifications in relevant platforms or disciplines are a plus
HubSpot Service Hub certification required at time of hire or within 90 days of start date Experience
3–5 years of experience in a technical support, customer support, or implementation support role preferably within a SaaS environment
Demonstrated experience handling complex, multi-layered support issues that require genuine technical investigation, not just script-following
Experience building or significantly contributing to support documentation, knowledge bases, or internal playbooks
Background supporting enterprise or mid-market B2B customers with high operational stakes
Bonus: Prior experience in fleet technology, telematics, logistics software, asset tracking, or industrial SaaS - this is a meaningful differentiator in this role Technical Skills
Comfortable working at the technical layer of a SaaS platform: understanding data flows, diagnosing configuration issues, and reading API behavior without needing Engineering on every call
Some familiarity with REST APIs, webhook configurations, and basic integration troubleshooting
Mobile application support experience; IoT device familiarity is a strong plus given the fleet context
Proficiency in support ticketing platforms
Proficiency in CRM platforms, HubSpot strongly preferred
Competency in knowledge base and documentation tools
Comfortable working with browser developer tools, log files, and basic diagnostic outputs to investigate reported issues is a plus Competencies & Characteristics
Customer service ninja: You don't just resolve tickets you leave customers genuinely impressed. Your interactions are responsive, clear, patient, and human. People feel helped when they talk to you.
Technical depth with communication clarity: You understand complex systems and you can explain them simply. You never hide behind jargon, and you never oversimplify to the point of being unhelpful.
Builder: You encounter a gap in documentation, and you fill it. You see a recurring issue, and you suggest a process to address it. You don't wait to be told you identify what's needed and you build it.
Investigative rigor: When something breaks, you want to understand exactly why, not just enough to close the ticket, but enough to explain it, document it, and prevent the next one.
Process-oriented: Your tickets are organized, your documentation is structured, and your escalations are clean. You bring order to complexity without losing responsiveness.
Calm under pressure: A fleet operator with an active operational disruption needs someone who communicates with calm, clear authority. That's you - even when the issue is hard.
Collaborative: You share what you know. You ask for help when you need it. And you make the people around you better by working with them.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.

Apply About employer

Report this job