Jobs in the United States

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Added 1 min ago
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Software Engineer 2 - CoreAI
Microsoft
WA · Redmond, WA · Redmond
- $102,100 to $219,200 USD / year
…operate, and maintain core platform components and distributed systems that support the reliable execution of customer workloads across Azure. You will work on systems where reliability,…
Added 2 mins ago
Software Engineer I
Frontgrade
Colorado Springs, CO
Learn production systems, processes, and software applications to understand operational needs
Added 2 mins ago
Sr Program Specialist - Construction, Fire or BAS Background
Jobgether
Remote, United States
…risks. Your expertise in construction management and fire alarm systems will be essential to maintaining quality, safety, and regulatory compliance. You will also contribute to business…
Added 2 mins ago
J
Senior Travel Consultant
Jobgether
Remote, United States
- $48,000 to $60,000 USD / year
Strong working knowledge of the travel industry, including its policies, procedures, systems, and operational processes.
Added 2 mins ago
J
Senior Software Development Engineer in Test (SDET)
Jobgether
Remote, United States
- $70,000 to $80,000 USD / year
Added 2 mins ago
Senior Policy Analyst
Jobgether
Remote, United States
The Senior Policy Analyst will play a key role in analyzing policy developments shaping the global solar photovoltaic (PV) and energy storage systems (ESS) markets.
Added 2 mins ago
Senior IT Finance and Compliance Manager
Jobgether
Remote, United States
The role also carries significant responsibility for IT compliance, internal controls, audit readiness, and risk mitigation across critical enterprise systems.
Added 2 mins ago
Senior Fullstack Engineer (Matchmaking)
Jobgether
Remote, United States
You will design and develop scalable web services and recommendation systems using modern fullstack technologies, vector search, and performance data.
Added 2 mins ago
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Project Manager, Network Infrastructure
Jobgether
Remote, United States
- $80,000 to $120,000 USD / year
Familiarity with satellite ground infrastructure, C-Band clearing, RF systems, and FCC compliance requirements is preferred.
Added 2 mins ago
J
Long-Term Care Underwriting Manager
Jobgether
Remote, United States
- $95,000 to $130,000 USD / year
Processing underwriting cases using established operating systems and workflows.
Added 2 mins ago
J
Fundraising Data & Operations Coordinator
Jobgether
Remote, United States
- $70,000 to $80,000 USD / year
The role combines recurring data management tasks with analytical problem-solving and opportunities to improve systems and processes.
Added 2 mins ago
DIRECTOR, SALES
Jobgether
Remote, United States
Experience using CRM systems and sales reporting tools to manage commercial performance and track opportunities.
Added 2 mins ago
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Art Director, Brand & Design
Jobgether
Remote, United States
- $110,000 to $130,000 USD / year
…objectives. You will also help establish scalable creative systems, improve production workflows, and leverage performance insights to optimize marketing content. This is an exciting…
Added 2 mins ago
SL
Site Logistics Leader: Day
SITEMETRIC LLC
Sprigg Township, OH
- $55,000 to $75,000 USD / year
…including digital onboarding, smart badging, real-time location systems, messaging and mass texting, integrated turnstiles, real-time reporting, emergency mustering, and…
Added 2 mins ago
SL
Access Control Officer FT: Day
SITEMETRIC LLC
Laurel, MD
- From $18 USD / hour
…including digital onboarding, smart badging, real-time location systems, messaging and mass texting, integrated turnstiles, real-time reporting, emergency mustering, and…
Added 3 mins ago
Financial Secretary: High School - North County High
Anne Arundel County Public Schools
Glen Burnie, MD
Ability to use school based financial, student, and human resources records management systems.
Added 5 mins ago
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Senior Silicon Systems Engineer
Atom Computing
Austin, TX · Boulder, CO
- $140,000 to $160,000 USD / year
We are seeking a Senior Silicon Systems Engineer to bridge the gap between custom silicon and highly complex hardware integration within Atom’s research and product development programs.…
Added 5 mins ago
Account Manager II
Arrow Electronics
Hawi, HI
SiliconExpert was built to bring clarity to the global electronics supply chain - one of the most intricate and ever-changing systems on the planet.
Added 5 mins ago
Joint Live Virtual Constructive (JLVC) Terrain Technician Senior – SECRET Clearance required
General Dynamics Information Technology
Schofield, HI
Education: BS/BA in Geographic Information Systems (GIS), Geospatial Science, Modeling and Simulation or a related technical discipline, OR the equivalent combination of education,…
Added 5 mins ago
Live Virtual Constructive and Gaming (LVCG) Technician – SECRET clearance required
General Dynamics Information Technology
Schofield, HI
Gateway Servers,Simulation Design,System Integration,Systems Administrator
Added 5 mins ago
Live Virtual Constructive and Gaming (LVCG) Technician – SECRET clearance required
General Dynamics Information Technology
Schofield, HI
Gateway Servers,Simulation Design,System Integration,Systems Administrator
Added 5 mins ago
Live Virtual Constructive and Gaming (LVCG) Technician – SECRET clearance required
General Dynamics Information Technology
Schofield, HI
Gateway Servers,Simulation Design,System Integration,Systems Administrator
Added 5 mins ago
Engineering Project Manager
Cherokee Federal
Joint Base Pearl Hbr Hickam, HI
Excellent communication, computer, and data management skills required. Experience with facility-related data systems (e.g., TRIRIGA/NexGen, GEOBASE, Builder, etc.).
Added 5 mins ago
Senior Safety Professional - Hawaii Island
Hawaiian Electric
Hilo, HI
…industry recognized methodologies (e.g., root cause analysis, systems based investigation). Prepare reports to meet organizational standards on incidents, applying professional and legal…
Added 5 mins ago
PS
Urologist | $100k Bonus | Honolulu, HI
Provider Solutions & Development
Honolulu, HI
- $580,000 to $633,224 USD / year
The Queen’s Health Systems is a nonprofit healthcare organization with a network of facilities that serve Hawai’i and the Pacific Basin. As Hawai’i’s leading healthcare establishment, the…

Insight Global

Level 2 Technical Support Specialist

Cumru, PA, United States

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Job details

Experience: 3–5 years of experience in a technical support, customer support, or implementation support role
Posting language: English
Posted: Oct 2, 2026

Original job description

Job Description

The Customer Support Team Lead is a senior individual contributor and subject matter expert responsible for delivering exceptional, technically credible support across our customer base. Reporting to the Director of Customer Success, this role is not a people manager, but it is absolutely a leader. You will be the most knowledgeable support resource in the building, the person the team turns to when a ticket gets hard, and the person customers come to trust when something goes wrong. You will provide direct, hands-on support coverage while simultaneously building the knowledge infrastructure the entire support function will operate on: knowledge base content, FAQ libraries, escalation workflows, troubleshooting guides, and bug documentation processes. You will investigate issues deeply, understand them completely, and communicate them clearly to customers, to teammates, and to Product and Engineering. This is a ground-level, in-the-guts-of-the-product role. You will know this platform better than almost anyone. And you will use that knowledge to deliver a support experience that customers in this industry have simply never encountered before.

The Role We are looking for the founding member of our front-line support crew. Only customer champions, advocates, ninjas, or legends need apply. The Customer Support Team Lead is the standard-setter. You are not here to close tickets. You are here to solve problems completely, clearly, and in a way that leaves the customer more capable and more confident than they were before they reached out. You treat every support interaction as an opportunity to reinforce the customer's decision to trust us with their operation. You'll handle the full spectrum of support: product bugs, configuration questions, user issues, integration troubleshooting, and escalation triage. You'll be the SME your teammates bring their hardest questions to. When you don't have the answer, you'll know exactly how to find it and you'll document it so the next time, someone on the team does. You are building something here. The knowledge base, the support playbook, the escalation framework, none of it exists yet at the level it needs to. That is not a problem. That is your opportunity.

Why This Role Matters:

Fleet operators run 24/7 operations. When something breaks or stops working as expected, it's not an inconvenience, it's an operational disruption. The experience they receive in those moments determine whether they feel like they made the right purchase decision or the wrong one. One of the most consistent and damaging complaints in technology is that support after the sale is slow, generic, and handled by people who don't actually understand the product. We are going to be the exception to that rule, and this role is the reason why. The Customer Support Team Lead sets the tone, helps to build the infrastructure, and personally demonstrates what legendary customer experience and expert support looks like in this industry.

Skills and Requirements

High School diploma required, bachelor’s degree preferred: Information Systems, Business, Operations, or related field; equivalent experience considered
Technical certifications in relevant platforms or disciplines are a plus
HubSpot Service Hub certification required at time of hire or within 90 days of start date Experience
3–5 years of experience in a technical support, customer support, or implementation support role preferably within a SaaS environment
Demonstrated experience handling complex, multi-layered support issues that require genuine technical investigation, not just script-following
Experience building or significantly contributing to support documentation, knowledge bases, or internal playbooks
Background supporting enterprise or mid-market B2B customers with high operational stakes
Bonus: Prior experience in fleet technology, telematics, logistics software, asset tracking, or industrial SaaS - this is a meaningful differentiator in this role Technical Skills
Comfortable working at the technical layer of a SaaS platform: understanding data flows, diagnosing configuration issues, and reading API behavior without needing Engineering on every call
Some familiarity with REST APIs, webhook configurations, and basic integration troubleshooting
Mobile application support experience; IoT device familiarity is a strong plus given the fleet context
Proficiency in support ticketing platforms
Proficiency in CRM platforms, HubSpot strongly preferred
Competency in knowledge base and documentation tools
Comfortable working with browser developer tools, log files, and basic diagnostic outputs to investigate reported issues is a plus Competencies & Characteristics
Customer service ninja: You don't just resolve tickets you leave customers genuinely impressed. Your interactions are responsive, clear, patient, and human. People feel helped when they talk to you.
Technical depth with communication clarity: You understand complex systems and you can explain them simply. You never hide behind jargon, and you never oversimplify to the point of being unhelpful.
Builder: You encounter a gap in documentation, and you fill it. You see a recurring issue, and you suggest a process to address it. You don't wait to be told you identify what's needed and you build it.
Investigative rigor: When something breaks, you want to understand exactly why, not just enough to close the ticket, but enough to explain it, document it, and prevent the next one.
Process-oriented: Your tickets are organized, your documentation is structured, and your escalations are clean. You bring order to complexity without losing responsiveness.
Calm under pressure: A fleet operator with an active operational disruption needs someone who communicates with calm, clear authority. That's you - even when the issue is hard.
Collaborative: You share what you know. You ask for help when you need it. And you make the people around you better by working with them.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.

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