Jobs in the United States

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Added 3 mins ago
Manager, Software Engineering, SalesForce
Cardinal Health
Carson City, NV
What Commercial Technologies Software Engineering contributes to Cardinal Health
Added 3 mins ago
Utility Network GIS Consultant, Manager
PwC
Las Vegas, NV
As a Utility Network GIS Consultant, Manager you will lead client work focused on Esri-based utility network planning, design, implementation, and support, helping organizations use…
Added 6 mins ago
Manager of Research Computing
Loyola Marymount University
United States
Under general supervision, the Manager of Research Computing will oversee the development, implementation, and management of advanced computing resources and services to support the…
Added 12 mins ago
Manager, Software Engineering, SalesForce
Cardinal Health
Jackson, MS
What Commercial Technologies Software Engineering contributes to Cardinal Health
Added 19 mins ago
Manager, Tax Analyst - Payroll
Deloitte US
Rochester, NY
As a Deloitte Manager, Payroll Analyst you will be responsible for delivering payroll tax services for clients. You will need to deliver the following activities to the highest standards of…
Added 19 mins ago
Cloud Network Engineer
Deloitte US
Dallas, TX
…Google Cloud Interconnect, Virtual Private Networks (VPNs), and Software-Defined Wide Area Network (SD-WAN)…
Added 21 mins ago
Senior Instrumentation & Controls Engineer
AtkinsRealis USA Inc.
United States
…extensive I&C background coupled with experience with plant design software such as SmartPlant Instrumentation to produce design documentation in the fast-track project execution…
Added 21 mins ago
Cloud Network Engineer
Deloitte US
Dallas, TX
…Google Cloud Interconnect, Virtual Private Networks (VPNs), and Software-Defined Wide Area Network (SD-WAN)…
Added 25 mins ago
Sr Technical Project Manager-Fleet Systems & Analytics
Centuri Group, Inc.
Phoenix, AZ
The Technical Project Manager – Fleet Systems, Analytics & Implementation will lead the enterprise-wide deployment of Centuri’s fleet management software across our operating companies.…
Added 34 mins ago
CC
IT Engineer - Networking
Cuyahoga County Board of Developmental Disabilities
Cleveland, OH
- $75,000 USD / year
Monitor, analyze, evaluate and troubleshoot hardware, software and other network related problems.
Added 1 hour ago
Senior F5 Network Engineer *
CGI Technologies and Solutions, Inc.
Lafayette, LA
. Evaluate and implement F5 patches, software upgrades, security updates, and configuration hardening requirements.
Added 1 hour ago
Manager, Software Engineering, SalesForce
Cardinal Health
Baton Rouge, LA
What Commercial Technologies Software Engineering contributes to Cardinal Health
Added 1 hour ago
Help Desk Analyst I (External Support)
The Elevance Health Companies, Inc.
United States
Technical knowledge of personal computer hardware and software, networking; telecommunications, applications, and/or configuration management strongly preferred.
Added 1 hour ago
K
Cybersecurity Engineer
Kentro
Springfield, VA
- $145,000 to $180,000 USD / year
Ensure configuration management (CM) for security-relevant IS software, hardware, and firmware is maintained and documented by means that include monthly review of firmware versions for…
Added 1 hour ago
E
Enterprise Account Manager
Expensify
Remote, United States
- $90,000 to $150,000 USD / year
We're looking for an Enterprise Account Manager who thinks like a product manager and acts like a trusted advisor. You understand how software works, and financial systems knowledge is a…
Added 1 hour ago
Level 2 Technical Support Specialist
Insight Global
Cumru, PA
…the Director of Customer Success, this role is not a people manager, but it is absolutely a leader. You will be the most knowledgeable support resource in the building, the person the team…
Added 1 hour ago
Summer Intern - Product Engineer
Westinghouse Electric Company
Cranberry Township, PA
Added 1 hour ago
Principal Computer Systems Analyst - Windows
CORP-Corporate Office
United States
Assist with the review of internal customer requirements, making recommendations for hardware, software, and system component purchases.
Added 2 hours ago
MS
Engineering Intern - Forge Automated Code Assessment (Summer 2027)
Millennial Software Solutions Inc
Chantilly, VA
- $26.5 to $27.5 USD / hour
Millennial Software is seeking two Engineering Interns for Summer 2027 (May 17 – August 6) at our Chantilly, VA headquarters to work on Forge, our DevSecOps and capability platform. The…
Added 2 hours ago
GSD Global Support Specialist - Mission Support Team
Church
Riverton, UT
The Global Tech Support Specialist supports a wide range of desktops, laptops, tablets, smartphones, software, operating systems, and policies and procedures for The Church of Jesus Christ…
Added 2 hours ago
Project manager, Technology Installation (Nashville, TN)
Starbucks Coffee Company
Nashville
Minimum of three years’ experience as a project manager, with at least one of those years in an IT or a software development setting.
Added 2 hours ago
Principal Computer Systems Analyst - Windows
Northrop Grumman
Palmdale
Assist with the review of internal customer requirements, making recommendations for hardware, software, and system component purchases.
Added 2 hours ago
Electronic Engineer - SW Infrastructure
Northrop Grumman
San Diego
Create and maintain continuous integration and continuous deployment pipelines to ensure stability and quality at all stages of the software development life cycle.
Added 2 hours ago
DevOps Engineering Manager 1
Northrop Grumman
Linthicum Heights · Baltimore
The Manager, DevOps Engineering 1 will serve as the functional manager for a team of up to 8 DevOps engineers supporting software development and delivery programs. This role is responsible…
Added 2 hours ago
Manager Programs 3
Northrop Grumman
Baltimore
Northrop Grumman’s Mission System (NGMS) Sector is seeking a Manager, Programs Level 3 to support the Advanced Tactical Programs Operating Unit (OU) onsite in Baltimore, MD. This manager…

Insight Global

Level 2 Technical Support Specialist

Cumru, PA, United States

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Job details

Experience: 3–5 years of experience in a technical support, customer support, or implementation support role
Posting language: English
Posted: Oct 2, 2026

Original job description

Job Description

The Customer Support Team Lead is a senior individual contributor and subject matter expert responsible for delivering exceptional, technically credible support across our customer base. Reporting to the Director of Customer Success, this role is not a people manager, but it is absolutely a leader. You will be the most knowledgeable support resource in the building, the person the team turns to when a ticket gets hard, and the person customers come to trust when something goes wrong. You will provide direct, hands-on support coverage while simultaneously building the knowledge infrastructure the entire support function will operate on: knowledge base content, FAQ libraries, escalation workflows, troubleshooting guides, and bug documentation processes. You will investigate issues deeply, understand them completely, and communicate them clearly to customers, to teammates, and to Product and Engineering. This is a ground-level, in-the-guts-of-the-product role. You will know this platform better than almost anyone. And you will use that knowledge to deliver a support experience that customers in this industry have simply never encountered before.

The Role We are looking for the founding member of our front-line support crew. Only customer champions, advocates, ninjas, or legends need apply. The Customer Support Team Lead is the standard-setter. You are not here to close tickets. You are here to solve problems completely, clearly, and in a way that leaves the customer more capable and more confident than they were before they reached out. You treat every support interaction as an opportunity to reinforce the customer's decision to trust us with their operation. You'll handle the full spectrum of support: product bugs, configuration questions, user issues, integration troubleshooting, and escalation triage. You'll be the SME your teammates bring their hardest questions to. When you don't have the answer, you'll know exactly how to find it and you'll document it so the next time, someone on the team does. You are building something here. The knowledge base, the support playbook, the escalation framework, none of it exists yet at the level it needs to. That is not a problem. That is your opportunity.

Why This Role Matters:

Fleet operators run 24/7 operations. When something breaks or stops working as expected, it's not an inconvenience, it's an operational disruption. The experience they receive in those moments determine whether they feel like they made the right purchase decision or the wrong one. One of the most consistent and damaging complaints in technology is that support after the sale is slow, generic, and handled by people who don't actually understand the product. We are going to be the exception to that rule, and this role is the reason why. The Customer Support Team Lead sets the tone, helps to build the infrastructure, and personally demonstrates what legendary customer experience and expert support looks like in this industry.

Skills and Requirements

High School diploma required, bachelor’s degree preferred: Information Systems, Business, Operations, or related field; equivalent experience considered
Technical certifications in relevant platforms or disciplines are a plus
HubSpot Service Hub certification required at time of hire or within 90 days of start date Experience
3–5 years of experience in a technical support, customer support, or implementation support role preferably within a SaaS environment
Demonstrated experience handling complex, multi-layered support issues that require genuine technical investigation, not just script-following
Experience building or significantly contributing to support documentation, knowledge bases, or internal playbooks
Background supporting enterprise or mid-market B2B customers with high operational stakes
Bonus: Prior experience in fleet technology, telematics, logistics software, asset tracking, or industrial SaaS - this is a meaningful differentiator in this role Technical Skills
Comfortable working at the technical layer of a SaaS platform: understanding data flows, diagnosing configuration issues, and reading API behavior without needing Engineering on every call
Some familiarity with REST APIs, webhook configurations, and basic integration troubleshooting
Mobile application support experience; IoT device familiarity is a strong plus given the fleet context
Proficiency in support ticketing platforms
Proficiency in CRM platforms, HubSpot strongly preferred
Competency in knowledge base and documentation tools
Comfortable working with browser developer tools, log files, and basic diagnostic outputs to investigate reported issues is a plus Competencies & Characteristics
Customer service ninja: You don't just resolve tickets you leave customers genuinely impressed. Your interactions are responsive, clear, patient, and human. People feel helped when they talk to you.
Technical depth with communication clarity: You understand complex systems and you can explain them simply. You never hide behind jargon, and you never oversimplify to the point of being unhelpful.
Builder: You encounter a gap in documentation, and you fill it. You see a recurring issue, and you suggest a process to address it. You don't wait to be told you identify what's needed and you build it.
Investigative rigor: When something breaks, you want to understand exactly why, not just enough to close the ticket, but enough to explain it, document it, and prevent the next one.
Process-oriented: Your tickets are organized, your documentation is structured, and your escalations are clean. You bring order to complexity without losing responsiveness.
Calm under pressure: A fleet operator with an active operational disruption needs someone who communicates with calm, clear authority. That's you - even when the issue is hard.
Collaborative: You share what you know. You ask for help when you need it. And you make the people around you better by working with them.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.

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