Jobs in the United States

25+ jobs

Group jobs by employerEmail me new jobs Save this search

Added 19 mins ago
AE
Senior Manager-Delivery Management - The AI Platform Organization
American Express
Phoenix, AZ
- $123,000 to $215,250 USD / year
…the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our…
Added 37 mins ago
V
Senior Software Engineer
Veralto
Fort Collins, CO
- $110,000 to $120,000 USD / year
Reporting to the Software Engineering Manager, the Senior Software Engineer performs software design and development, delivers high-quality and secure code, mentors engineers, provides…
Added 37 mins ago
Sr. BTM Construction Manager
Insight Global
Denver, CO
The Data Center Sr. BTM Construction Manager plays a critical role in delivering on-site power infrastructure that supports mission-critical IT operations. Reporting to a senior…
Added 56 mins ago
Senior Product Manager, Patient Experience
Bask Health
Remote, United States
We're looking for a Senior Product Manager, Patient Experience to lead the strategy, development, and continuous improvement of Bask's patient-facing platform.
Added 1 hour ago
J
Project Manager
Jobgether
Remote, United States
- $150,000 USD / year
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Project Manager based in the United States.
Added 1 hour ago
Senior Product Manager, Mobile Apps – Vehicle Productivity and Electrification Experiences
Ford Motor Company
Harrisburg, PA
Launched in 2023, Integrated Services creates and markets new customer experiences by integrating hardware, software and services across Ford Blue, Model e and Ford Pro. These products and…
Added 1 hour ago
3D BIM Modeler
Insight Global
Blue Bell, PA
2 years of BIM or 3D Modeling experience required (Revit, Civil 3D, Navisworks)
Added 1 hour ago
Senior data engineer
Westinghouse Electric Company
Cranberry Township, PA
Added 1 hour ago
Sr. Product Owner I- Operations Tech.
Duquesne Light Company
PITTSBURGH, PA
…engagement and collaboration with our business stakeholders. The Senior Product Owner I takes an active role in delivering business outcomes by leading the direction of our operations…
Added 1 hour ago
Senior Recruiter, AI Labs
Salesforce, Inc.
Remote, United States
Partner deeply with senior engineering and research leaders to shape hiring strategy, define ideal candidate profiles, and influence how we compete for elite technical talent
Added 1 hour ago
SI
Talent Advisor, AI Labs
Salesforce, Inc.
CA
- $117,400 to $193,700 USD / year
Partner deeply with senior engineering and research leaders to shape hiring strategy, define ideal candidate profiles, and influence how we compete for elite technical talent
Added 1 hour ago
Physical AI Senior Engineer
TNA Toyota Motor Engineering & Manufacturing North America, Inc. Company
Georgetown, KY
Reporting to the MIT Manager, the person in this role will support the Production Engineering Division and SOAR Group’s objective to improve manufacturing competitiveness.
Added 1 hour ago
Principal Product Manager, Fraud and Risk
Jobgether
Remote, United States
As Principal Product Manager, you will lead the vision, strategy, and development of innovative fraud prevention and risk management solutions designed to protect businesses and consumers…
Added 1 hour ago
Director, Compliance & Quality Systems
Jobgether
Remote, United States
…intersection of quality assurance, regulatory compliance, and software-driven laboratory operations, you will help embed quality controls directly into a connected technology platform. This…
Added 2 hours ago
Applied AI Health System Engineer [Health Services-Provider] – Senior Manager
PwC
Las Vegas, NV
What You Must Have
Added 3 hours ago
Senior Security Engineer – ServiceNow and DLP
Bank of America
Addison, TX
This is a highly visible technology leadership role with exposure to senior leadership, auditors, regulators, and key control partners. While a strong software engineering and platform…
Added 3 hours ago
Information Security Analyst Senior Lead
Entergy
The Woodlands, TX
The role will report to the Sr. Manager of the CSOC and will manage day-to-day tasks as noted below, with additional projects as they arise. We are looking for a skilled information…
Added 3 hours ago
Sr. Construction Manager, North America Construction Manager SSD
Amazon
Austin, TX
Amazon's Global Engineering Services (GES) North America Design & Construction team is seeking a Senior Construction Manager to serve as Amazon's senior owner's representative in the…
Added 3 hours ago
Sr. Technical Program Manager, Quality Technology Services
Amazon
Austin, TX
5+ years of technical program management working directly with software engineering teams experience
Added 3 hours ago
N
Senior Technical Alliances Manager
Nutanix
Austin, TX
- $135,000 to $270,000 USD / year
Nutanix is expanding its Strategic Partnerships and Business Development team. We are looking for a Senior Technical Alliances Manager to join our strong and growing Alliances team. This…
Added 3 hours ago
Senior Software Engineer, Design Systems (iOS)
Realtor.com
Austin, TX
We’re looking for a Senior Software Engineer, Design Systems - Mobile to help build and evolve the native mobile foundations of Realtor.com’s design system. You’ll create reusable UI…
Added 4 hours ago
Program Manager, Principal
Pacific Gas And Electric Company
Oakland, CA
…Service Planning team. Requires strong analytical and various software skills to be successful. The Program Manager may develop complex process tracking systems that have wide ranges of…
Added 4 hours ago
SO
Senior Laboratory Technician, Math/Science/Engineering
South Orange County Community College District
Mission Viejo, CA
- $6,505 to $9,199 USD / month
Complete all sections and fields on the application and attach all required documents – incomplete applications may not be considered.
Added 4 hours ago
Senior Manager of Digital Quality Systems
Anduril Industries
Costa Mesa, CA
Anduril’s Quality organization is seeking a Senior Manager, Digital Quality Systems to lead the team responsible for our digital quality platform and analytics infrastructure. The Quality…
Added 5 hours ago
Supply Chain/Principal Supply Chain Subcontract Specialist
CORP-Corporate Office
United States
Must have Bachelor’s Degree with 2 years of experience, a Master’s Degree OR at least 6 years of experience may be considered in lieu of a degree

Insight Global

Level 2 Technical Support Specialist

Cumru, PA, United States

Apply on usnlx.com About employer

Applications open in a new tab.

Job details

Experience: 3–5 years of experience in a technical support, customer support, or implementation support role
Posting language: English
Posted: Oct 2, 2026

Original job description

Job Description

The Customer Support Team Lead is a senior individual contributor and subject matter expert responsible for delivering exceptional, technically credible support across our customer base. Reporting to the Director of Customer Success, this role is not a people manager, but it is absolutely a leader. You will be the most knowledgeable support resource in the building, the person the team turns to when a ticket gets hard, and the person customers come to trust when something goes wrong. You will provide direct, hands-on support coverage while simultaneously building the knowledge infrastructure the entire support function will operate on: knowledge base content, FAQ libraries, escalation workflows, troubleshooting guides, and bug documentation processes. You will investigate issues deeply, understand them completely, and communicate them clearly to customers, to teammates, and to Product and Engineering. This is a ground-level, in-the-guts-of-the-product role. You will know this platform better than almost anyone. And you will use that knowledge to deliver a support experience that customers in this industry have simply never encountered before.

The Role We are looking for the founding member of our front-line support crew. Only customer champions, advocates, ninjas, or legends need apply. The Customer Support Team Lead is the standard-setter. You are not here to close tickets. You are here to solve problems completely, clearly, and in a way that leaves the customer more capable and more confident than they were before they reached out. You treat every support interaction as an opportunity to reinforce the customer's decision to trust us with their operation. You'll handle the full spectrum of support: product bugs, configuration questions, user issues, integration troubleshooting, and escalation triage. You'll be the SME your teammates bring their hardest questions to. When you don't have the answer, you'll know exactly how to find it and you'll document it so the next time, someone on the team does. You are building something here. The knowledge base, the support playbook, the escalation framework, none of it exists yet at the level it needs to. That is not a problem. That is your opportunity.

Why This Role Matters:

Fleet operators run 24/7 operations. When something breaks or stops working as expected, it's not an inconvenience, it's an operational disruption. The experience they receive in those moments determine whether they feel like they made the right purchase decision or the wrong one. One of the most consistent and damaging complaints in technology is that support after the sale is slow, generic, and handled by people who don't actually understand the product. We are going to be the exception to that rule, and this role is the reason why. The Customer Support Team Lead sets the tone, helps to build the infrastructure, and personally demonstrates what legendary customer experience and expert support looks like in this industry.

Skills and Requirements

High School diploma required, bachelor’s degree preferred: Information Systems, Business, Operations, or related field; equivalent experience considered
Technical certifications in relevant platforms or disciplines are a plus
HubSpot Service Hub certification required at time of hire or within 90 days of start date Experience
3–5 years of experience in a technical support, customer support, or implementation support role preferably within a SaaS environment
Demonstrated experience handling complex, multi-layered support issues that require genuine technical investigation, not just script-following
Experience building or significantly contributing to support documentation, knowledge bases, or internal playbooks
Background supporting enterprise or mid-market B2B customers with high operational stakes
Bonus: Prior experience in fleet technology, telematics, logistics software, asset tracking, or industrial SaaS - this is a meaningful differentiator in this role Technical Skills
Comfortable working at the technical layer of a SaaS platform: understanding data flows, diagnosing configuration issues, and reading API behavior without needing Engineering on every call
Some familiarity with REST APIs, webhook configurations, and basic integration troubleshooting
Mobile application support experience; IoT device familiarity is a strong plus given the fleet context
Proficiency in support ticketing platforms
Proficiency in CRM platforms, HubSpot strongly preferred
Competency in knowledge base and documentation tools
Comfortable working with browser developer tools, log files, and basic diagnostic outputs to investigate reported issues is a plus Competencies & Characteristics
Customer service ninja: You don't just resolve tickets you leave customers genuinely impressed. Your interactions are responsive, clear, patient, and human. People feel helped when they talk to you.
Technical depth with communication clarity: You understand complex systems and you can explain them simply. You never hide behind jargon, and you never oversimplify to the point of being unhelpful.
Builder: You encounter a gap in documentation, and you fill it. You see a recurring issue, and you suggest a process to address it. You don't wait to be told you identify what's needed and you build it.
Investigative rigor: When something breaks, you want to understand exactly why, not just enough to close the ticket, but enough to explain it, document it, and prevent the next one.
Process-oriented: Your tickets are organized, your documentation is structured, and your escalations are clean. You bring order to complexity without losing responsiveness.
Calm under pressure: A fleet operator with an active operational disruption needs someone who communicates with calm, clear authority. That's you - even when the issue is hard.
Collaborative: You share what you know. You ask for help when you need it. And you make the people around you better by working with them.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.

Apply on usnlx.com About employer

Report this job

Work requirements

Jobs in the United States