Jobs in the United States

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Added 1 min ago
CR
Laboratory Analyst
Clark Regional Wastewater District
Vancouver, WA
- $39.32 to $51.41 USD / hour
Added 5 mins ago
SO
Nooksack Senior Restoration Specialist - Environmental Planner 4 - Permanent - 2026-09447
State of Washington
Stanwood, WA
- $6,384 to $8,583 USD / month
Long-term planning such as identifying potential future projects for levee setbacks, flood/fish multi-benefit projects, and collective co-manager needs.
Added 7 mins ago
Production Reporting and Accounting Manager
Butterball
Carthage, MO
…materials (BOM) in relevant system(s). Collaborates with Industrial Engineering (IE) to create and maintain Master Recipes in all relevant systems (i.e.,…
Added 8 mins ago
Field Service Manager
Thermo Electron North America LLC
Remote, United States
We are seeking an experienced and motivated Field Service Manager to lead a team of Field Service Engineers supporting bulk elemental analysis instrumentation utilizing optical emission…
Added 10 mins ago
Data & Applications Engineer (Internal Candidates Only)
Washington Education Association
Federal Way, WA
Reporting to the IT Manager, the Data & Applications Engineer collaborates with IT leadership on data and application platform strategy, planning, and design. This position also partners…
Added 13 mins ago
Sales Account Management (Ansys), Senior Staff
Synopsys
Irvine, CA
…pitching features, it is about understanding what keeps an engineering manager up at night and showing them a better way forward. You are equally comfortable on the phone mapping out a…
Added 15 mins ago
AC
Senior Azure Cloud Engineer
Aon Corporation
Virtual, IL · Virtual, VA · Virtual, NC · Virtual, TX · Virtual, IN · Virtual, NJ
- $135,000 to $150,000 USD / year
…infrastructure architecture experience, and a track record of leading engineering teams in a global enterprise environment? This could be a fantastic chance to create secure, scalable…
Added 16 mins ago
WF
Head of Partner Marketing
Wispr Flow
San Francisco, CA
- $240,000 to $260,000 USD / year
- You'll report to the CMO and work in the seams between Sales, Product Marketing, and Engineering, Product, and Design. You start solo, with project management and design support from the…
Added 17 mins ago
PC
Product Change Manager
Post Consumer Brands
Lakeville, MN
- $80,166 to $118,645 USD / year
The Product Change Manager leads end-to-end commercialization initiatives across our U.S. Retail business. As a member of the Commercialization Team, you will guide stage-gate approved…
Added 17 mins ago
QFS Manager
Post Consumer Brands
Bloomsburg, PA
Lead quality and food safety at our Bloomsburg, Pennsylvania pet food manufacturing plant. As QFS Manager, you will own the site quality and food safety program, translate standards into…
Added 17 mins ago
Maintenance Reliability Technician
Post Consumer Brands
Tremonton, UT
Reports to: Reliability and Maintenance Manager
Added 18 mins ago
A
Lab Technician - Food And Bev
Actalent
Stockton, CA
- $22 to $28 USD / hour
Must have similar experience and looking for long term growth within a company and team.Swing shift - 3 pm to 11:30 pm, flexible to weekends if needed
Added 25 mins ago
Senior Manager, Forward Deployed AI Engineer
Clearsulting
Chicago, IL · Cleveland, OH · Columbus, OH · Dallas, TX
…Services for the Office of the CFO. As the first dedicated engineering hire for this capability, you’ll have the opportunity to influence how we design and deliver solutions for our…
Added 29 mins ago
Senior Product Manager
Raydar
San Francisco, CA
- Hybrid, 3 days in office per week
Added 32 mins ago
SA
Networking & OS Engineering Manager (R6630)
Shield AI
Dallas, TX
- $195,000 to $250,000 USD / year
As an Engineering Manager (Networking & OS) on V-BAT, you will lead a team designing, implementing, and optimizing the network infrastructure for our Unmanned Aerial System (UAS), which is…
Added 36 mins ago
Software Engineering Manager (Factory Data)
Anduril Industries
Santa Ana, CA
As Software Engineering Manager for Factory Data, you will lead a team of data and software engineers building the real-time data infrastructure that connects factory PLCs, sensors, and…
Added 46 mins ago
CO
Director of Public Works/City Engineer
City of Montclair
Montclair, CA
- $90.98 to $110.59 USD / hour
Under administrative direction, plans, directs, and coordinates municipal engineering and maintenance services; is responsible for the development and administration of programs designed to…
Added 48 mins ago
Marketing Manager, Fauna Robotics
Amazon.com Services LLC
New York, NY
We are looking for a Marketing Manager who can build and run the marketing engine at Fauna from the ground up. This is not a single-channel role and it is not a "manage the agency" role.…
Added 50 mins ago
Electrical Production Manager
KURITA
Minneapolis-Brooklyn Park, MN
The Electrical Production Manager is responsible for overseeing all electrical build activities for Microelectronic division. The Electrical Production Manager position needs an experienced…
Added 51 mins ago
Global Head of Partner Solutions Architecture
Stripe
United States
…critical technical liaison to the Stripe Partner Development Manager and Partners. This involves creating comprehensive technical business plans for Partners, including identifying,…
Added 53 mins ago
Manufacturing Systems Engineering (MSE) Manager – Level 3
CORP-Corporate Office
United States
Northrop Grumman’s Space Sector is seeking a Manufacturing Systems Engineering (MSE) Manager – Level 3 to join our team. The primary location(s) of the work will be in Dulles, VA and…
Added 53 mins ago
Supply Chain/Principal Supply Chain Subcontract Specialist
CORP-Corporate Office
United States
Must have Bachelor’s Degree with 2 years of experience, a Master’s Degree OR at least 6 years of experience may be considered in lieu of a degree
Added 53 mins ago
Principal/ Sr Principal Supply Chain Subcontract Specialist
CORP-Corporate Office
United States
Must have Bachelor’s Degree with 5 years of experience OR a Master's Degree with 3 years of experience or in lieu of degree with 9 years of experience
Added 53 mins ago
Staff Supply Chain Subcontract Specialist
CORP-Corporate Office
United States
Must have Bachelors with 12 years of experience; Masters with 10 years; PhD with 8 Year, or in-lieu of degree with 16 years of experience
Added 53 mins ago
AH
Chief Engineer
Atira Hotels
West Des Moines, IA
- $75,000 to $85,000 USD / year
Schedule: 8-hour shifts, Monday to Friday, Night shifts, Holidays, and Weekends · Valid Driver’s License required

Insight Global

Level 2 Technical Support Specialist

Cumru, PA, United States

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Job details

Experience: 3–5 years of experience in a technical support, customer support, or implementation support role
Posting language: English
Posted: Oct 2, 2026

Original job description

Job Description

The Customer Support Team Lead is a senior individual contributor and subject matter expert responsible for delivering exceptional, technically credible support across our customer base. Reporting to the Director of Customer Success, this role is not a people manager, but it is absolutely a leader. You will be the most knowledgeable support resource in the building, the person the team turns to when a ticket gets hard, and the person customers come to trust when something goes wrong. You will provide direct, hands-on support coverage while simultaneously building the knowledge infrastructure the entire support function will operate on: knowledge base content, FAQ libraries, escalation workflows, troubleshooting guides, and bug documentation processes. You will investigate issues deeply, understand them completely, and communicate them clearly to customers, to teammates, and to Product and Engineering. This is a ground-level, in-the-guts-of-the-product role. You will know this platform better than almost anyone. And you will use that knowledge to deliver a support experience that customers in this industry have simply never encountered before.

The Role We are looking for the founding member of our front-line support crew. Only customer champions, advocates, ninjas, or legends need apply. The Customer Support Team Lead is the standard-setter. You are not here to close tickets. You are here to solve problems completely, clearly, and in a way that leaves the customer more capable and more confident than they were before they reached out. You treat every support interaction as an opportunity to reinforce the customer's decision to trust us with their operation. You'll handle the full spectrum of support: product bugs, configuration questions, user issues, integration troubleshooting, and escalation triage. You'll be the SME your teammates bring their hardest questions to. When you don't have the answer, you'll know exactly how to find it and you'll document it so the next time, someone on the team does. You are building something here. The knowledge base, the support playbook, the escalation framework, none of it exists yet at the level it needs to. That is not a problem. That is your opportunity.

Why This Role Matters:

Fleet operators run 24/7 operations. When something breaks or stops working as expected, it's not an inconvenience, it's an operational disruption. The experience they receive in those moments determine whether they feel like they made the right purchase decision or the wrong one. One of the most consistent and damaging complaints in technology is that support after the sale is slow, generic, and handled by people who don't actually understand the product. We are going to be the exception to that rule, and this role is the reason why. The Customer Support Team Lead sets the tone, helps to build the infrastructure, and personally demonstrates what legendary customer experience and expert support looks like in this industry.

Skills and Requirements

High School diploma required, bachelor’s degree preferred: Information Systems, Business, Operations, or related field; equivalent experience considered
Technical certifications in relevant platforms or disciplines are a plus
HubSpot Service Hub certification required at time of hire or within 90 days of start date Experience
3–5 years of experience in a technical support, customer support, or implementation support role preferably within a SaaS environment
Demonstrated experience handling complex, multi-layered support issues that require genuine technical investigation, not just script-following
Experience building or significantly contributing to support documentation, knowledge bases, or internal playbooks
Background supporting enterprise or mid-market B2B customers with high operational stakes
Bonus: Prior experience in fleet technology, telematics, logistics software, asset tracking, or industrial SaaS - this is a meaningful differentiator in this role Technical Skills
Comfortable working at the technical layer of a SaaS platform: understanding data flows, diagnosing configuration issues, and reading API behavior without needing Engineering on every call
Some familiarity with REST APIs, webhook configurations, and basic integration troubleshooting
Mobile application support experience; IoT device familiarity is a strong plus given the fleet context
Proficiency in support ticketing platforms
Proficiency in CRM platforms, HubSpot strongly preferred
Competency in knowledge base and documentation tools
Comfortable working with browser developer tools, log files, and basic diagnostic outputs to investigate reported issues is a plus Competencies & Characteristics
Customer service ninja: You don't just resolve tickets you leave customers genuinely impressed. Your interactions are responsive, clear, patient, and human. People feel helped when they talk to you.
Technical depth with communication clarity: You understand complex systems and you can explain them simply. You never hide behind jargon, and you never oversimplify to the point of being unhelpful.
Builder: You encounter a gap in documentation, and you fill it. You see a recurring issue, and you suggest a process to address it. You don't wait to be told you identify what's needed and you build it.
Investigative rigor: When something breaks, you want to understand exactly why, not just enough to close the ticket, but enough to explain it, document it, and prevent the next one.
Process-oriented: Your tickets are organized, your documentation is structured, and your escalations are clean. You bring order to complexity without losing responsiveness.
Calm under pressure: A fleet operator with an active operational disruption needs someone who communicates with calm, clear authority. That's you - even when the issue is hard.
Collaborative: You share what you know. You ask for help when you need it. And you make the people around you better by working with them.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.

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Jobs in the United States