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Added 4 mins ago
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Senior Software Engineer II, Mobile - On App Ads (AI Native)
Jobgether
Remote, United States
- $118,500 to $216,500 USD / year
At least six years of professional iOS software engineering experience, with a proven track record of developing and maintaining production applications at consumer scale.
Added 6 mins ago
Field Sales Manager
Arrow Electronics
Brookings, SD
Responsible for driving strategy and delivering results: Makes recommendations to General Manager/ Sales Director on strategy and customer plans. Through data analysis and past experience…
Added 6 mins ago
Audiologist - Remote
GN Hearing
Pierre, SD
…business. Leveraging GN's expertise and Jabra's pioneering audio engineering helps us make our hearing care even more accessible and…
Added 6 mins ago
Senior Product Manager, Eligibility & Learning Enablement
Humana
Pierre, SD
To help deliver on this mission, we are seeking a Lead Product Manager to drive the evolution of the data foundation powering Humana's enterprise Next Best Action (NBA) decisioning…
Added 6 mins ago
Lead Project Manager, Delivery
Humana
Pierre, SD
To help deliver on this mission, we are seeking a Project Manager to support the continued expansion of Humana's enterprise Next Best Action (NBA) decisioning capability. As NBA expands…
Added 6 mins ago
O
Project Senior Consultant
Oracle
Pierre, SD
- $28.41 to $56.83 USD / hour
Oracle Construction, Engineering, Energy and Water provides the most comprehensive platform of leading-edge solutions to empower construction and engineering organizations and utility…
Added 6 mins ago
Senior Manager, Security Operations Center
Rubrik
Pierre, SD
…processes to better enable teams at Rubrik to develop secure software and protect data and systems with appropriate security controls. Information Security also develops systems to monitor…
Added 6 mins ago
Audiologist - Remote
GN Hearing
Pierre, SD
…business. Leveraging GN's expertise and Jabra's pioneering audio engineering helps us make our hearing care even more accessible and…
Added 6 mins ago
Senior Financial Planning & Analysis Manager
Cornerstone OnDemand
Sioux Falls, SD
We’re seeking a highly skilled and motivated Senior Financial Planning & Analysis (FP&A) Manager to serve as the finance partner to our Engineering and Product organizations. This critical…
Added 6 mins ago
Frontend Engineer
GN Hearing
Pierre, SD
· You will join the Growth Engineering organization, reporting to the Senior Engineering Manager, Growth.
Added 6 mins ago
Audiologist
GN Hearing
Pierre, SD
…business. Leveraging GN's expertise and Jabra's pioneering audio engineering helps us make our hearing care even more accessible and…
Added 17 mins ago
Audiologist - Remote
GN Hearing
Cheyenne, WY
…business. Leveraging GN's expertise and Jabra's pioneering audio engineering helps us make our hearing care even more accessible and…
Added 17 mins ago
Lead Project Manager, Delivery
Humana
Cheyenne, WY
To help deliver on this mission, we are seeking a Project Manager to support the continued expansion of Humana's enterprise Next Best Action (NBA) decisioning capability. As NBA expands…
Added 17 mins ago
Senior Product Manager, Eligibility & Learning Enablement
Humana
Cheyenne, WY
To help deliver on this mission, we are seeking a Lead Product Manager to drive the evolution of the data foundation powering Humana's enterprise Next Best Action (NBA) decisioning…
Added 17 mins ago
O
Project Senior Consultant
Oracle
Cheyenne, WY
- $28.41 to $56.83 USD / hour
Oracle Construction, Engineering, Energy and Water provides the most comprehensive platform of leading-edge solutions to empower construction and engineering organizations and utility…
Added 17 mins ago
Senior Manager, Security Operations Center
Rubrik
Cheyenne, WY
…processes to better enable teams at Rubrik to develop secure software and protect data and systems with appropriate security controls. Information Security also develops systems to monitor…
Added 17 mins ago
Solutions Architect - Nutanix Database Service
Nutanix
Cheyenne, WY
The successful candidate will join the Americas Solution Specialists & Systems Engineering Organization at Nutanix - a forward-thinking group dedicated to solving complex enterprise…
Added 17 mins ago
Audiologist - Remote
GN Hearing
Cheyenne, WY
…business. Leveraging GN's expertise and Jabra's pioneering audio engineering helps us make our hearing care even more accessible and…
Added 17 mins ago
Audiologist
GN Hearing
Cheyenne, WY
…business. Leveraging GN's expertise and Jabra's pioneering audio engineering helps us make our hearing care even more accessible and…
Added 17 mins ago
Frontend Engineer
GN Hearing
Cheyenne, WY
· You will join the Growth Engineering organization, reporting to the Senior Engineering Manager, Growth.
Added 17 mins ago
Senior Financial Planning & Analysis Manager
Cornerstone OnDemand
Cheyenne, WY
We’re seeking a highly skilled and motivated Senior Financial Planning & Analysis (FP&A) Manager to serve as the finance partner to our Engineering and Product organizations. This critical…
Added 18 mins ago
Joint Live Virtual Constructive (JLVC) Federation Manager (Simulations) – TS/SCI Clearance Required
GD Information Technology, Inc.
United States
Joint Live Virtual Constructive (JLVC) Federation Manager (Simulations)
Added 18 mins ago
Joint Live Virtual Constructive (JLVC) Federation Manager (Simulations) – TS/SCI Clearance Required
GD Information Technology, Inc.
United States
Joint Live Virtual Constructive (JLVC) Federation Manager (Simulations)
Added 30 mins ago
Program Manager - Special Projects
Plug Power Inc.
Albany, NY
The Program Manager will own and lead a portfolio of complex, high-impact programs that span multiple functions and product lines. They may include development and new product initiatives…
Added 33 mins ago
Field Sales Manager
Arrow Electronics
Helena, MT
Responsible for driving strategy and delivering results: Makes recommendations to General Manager/ Sales Director on strategy and customer plans. Through data analysis and past experience…

Insight Global

Level 2 Technical Support Specialist

Cumru, PA, United States

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Job details

Experience: 3–5 years of experience in a technical support, customer support, or implementation support role
Posting language: English
Posted: Oct 2, 2026

Original job description

Job Description

The Customer Support Team Lead is a senior individual contributor and subject matter expert responsible for delivering exceptional, technically credible support across our customer base. Reporting to the Director of Customer Success, this role is not a people manager, but it is absolutely a leader. You will be the most knowledgeable support resource in the building, the person the team turns to when a ticket gets hard, and the person customers come to trust when something goes wrong. You will provide direct, hands-on support coverage while simultaneously building the knowledge infrastructure the entire support function will operate on: knowledge base content, FAQ libraries, escalation workflows, troubleshooting guides, and bug documentation processes. You will investigate issues deeply, understand them completely, and communicate them clearly to customers, to teammates, and to Product and Engineering. This is a ground-level, in-the-guts-of-the-product role. You will know this platform better than almost anyone. And you will use that knowledge to deliver a support experience that customers in this industry have simply never encountered before.

The Role We are looking for the founding member of our front-line support crew. Only customer champions, advocates, ninjas, or legends need apply. The Customer Support Team Lead is the standard-setter. You are not here to close tickets. You are here to solve problems completely, clearly, and in a way that leaves the customer more capable and more confident than they were before they reached out. You treat every support interaction as an opportunity to reinforce the customer's decision to trust us with their operation. You'll handle the full spectrum of support: product bugs, configuration questions, user issues, integration troubleshooting, and escalation triage. You'll be the SME your teammates bring their hardest questions to. When you don't have the answer, you'll know exactly how to find it and you'll document it so the next time, someone on the team does. You are building something here. The knowledge base, the support playbook, the escalation framework, none of it exists yet at the level it needs to. That is not a problem. That is your opportunity.

Why This Role Matters:

Fleet operators run 24/7 operations. When something breaks or stops working as expected, it's not an inconvenience, it's an operational disruption. The experience they receive in those moments determine whether they feel like they made the right purchase decision or the wrong one. One of the most consistent and damaging complaints in technology is that support after the sale is slow, generic, and handled by people who don't actually understand the product. We are going to be the exception to that rule, and this role is the reason why. The Customer Support Team Lead sets the tone, helps to build the infrastructure, and personally demonstrates what legendary customer experience and expert support looks like in this industry.

Skills and Requirements

High School diploma required, bachelor’s degree preferred: Information Systems, Business, Operations, or related field; equivalent experience considered
Technical certifications in relevant platforms or disciplines are a plus
HubSpot Service Hub certification required at time of hire or within 90 days of start date Experience
3–5 years of experience in a technical support, customer support, or implementation support role preferably within a SaaS environment
Demonstrated experience handling complex, multi-layered support issues that require genuine technical investigation, not just script-following
Experience building or significantly contributing to support documentation, knowledge bases, or internal playbooks
Background supporting enterprise or mid-market B2B customers with high operational stakes
Bonus: Prior experience in fleet technology, telematics, logistics software, asset tracking, or industrial SaaS - this is a meaningful differentiator in this role Technical Skills
Comfortable working at the technical layer of a SaaS platform: understanding data flows, diagnosing configuration issues, and reading API behavior without needing Engineering on every call
Some familiarity with REST APIs, webhook configurations, and basic integration troubleshooting
Mobile application support experience; IoT device familiarity is a strong plus given the fleet context
Proficiency in support ticketing platforms
Proficiency in CRM platforms, HubSpot strongly preferred
Competency in knowledge base and documentation tools
Comfortable working with browser developer tools, log files, and basic diagnostic outputs to investigate reported issues is a plus Competencies & Characteristics
Customer service ninja: You don't just resolve tickets you leave customers genuinely impressed. Your interactions are responsive, clear, patient, and human. People feel helped when they talk to you.
Technical depth with communication clarity: You understand complex systems and you can explain them simply. You never hide behind jargon, and you never oversimplify to the point of being unhelpful.
Builder: You encounter a gap in documentation, and you fill it. You see a recurring issue, and you suggest a process to address it. You don't wait to be told you identify what's needed and you build it.
Investigative rigor: When something breaks, you want to understand exactly why, not just enough to close the ticket, but enough to explain it, document it, and prevent the next one.
Process-oriented: Your tickets are organized, your documentation is structured, and your escalations are clean. You bring order to complexity without losing responsiveness.
Calm under pressure: A fleet operator with an active operational disruption needs someone who communicates with calm, clear authority. That's you - even when the issue is hard.
Collaborative: You share what you know. You ask for help when you need it. And you make the people around you better by working with them.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.

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