Jobs in the United States

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Added 4 mins ago
Staff Software Engineer
BitSight Technologies
Boston, MA
…Agile team to design and ship key features and evolve our core infrastructure. As a Staff Software Engineer, you will be expected to think on your feet, learn quickly, and take full…
Added 8 mins ago
Platform Intern (Summer 2027)
RTX
United States
Support infrastructure and DevOps build and automation activities using programming and scripting skills (Ruby, Python, Go, PowerShell, and Java).
Added 24 mins ago
F
People Partner, Engineering & Product
Fireworks
San Mateo, CA
- $200,000 to $220,000 USD / year
…organization. You’ll work with leaders at all levels across Infrastructure, Inference, Applied Research, Applied AI, Product Engineering, and Product Management. These are some of the most…
Added 30 mins ago
Senior Network Services Engineer, Oracle Health
Oracle
Nashville, TN
Executes the design, installation, and maintenance of network infrastructure and related technologies. Uses network management tools to analyze performance in collaboration with senior team…
Added 31 mins ago
Senior Staff Software Engineer - Builder Platform
Jobgether
Remote, United States
…internal platform focused on AI agents, automated workflows, and developer productivity. You will lead strategic initiatives spanning AI infrastructure, platform engineering, developer…
Added 31 mins ago
J
Senior Advanced IT Network Site Reliability Engineer
Jobgether
Remote, United States
- $139,851 to $151,324 USD / year
…missions. This position combines advanced network engineering, infrastructure reliability, and automation to ensure the availability, performance, and security of sophisticated IT systems.…
Added 46 mins ago
Principal Offensive Security Engineer
Alteryx, Inc.
Remote, United States
Lead risk-prioritized penetration testing and offensive security assessments across products, web applications, APIs, infrastructure, cloud, identity, SaaS, and enterprise technologies.
Added 47 mins ago
BH
Technical Solution Architect I
Banner Health
Remote, United States
- $51.13 to $85.21 USD / hour
…experience. Must have 5+ years of experience in development, infrastructure, or systems analysis, 3+ years of engineering or architecture experience and 2+ years of experience developing or…
Added 47 mins ago
C
Customer Service / Healthcare Claims Rep (Seasonal; Remote)
Concentrix
Phoenix, AZ
- $15 to $18 USD / hour
…That’s why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we’ll invest in YOU…
Added 47 mins ago
AU
Manager, Security Operations Center
Allied Universal
Goodyear, AZ
- $88,500 USD / year
Network infrastructure familiarity (Ethernet, TCP/IP)
Added 47 mins ago
Technical Project Manager
AARP
UNAVAILABLE
Strong technical fluency with software, digital, CRM, data, infrastructure, integrations, or enterprise systems projects; able to communicate effectively with both technical and…
Added 47 mins ago
CAD Technician
PDS Tech Commercial
Mesa, AZ
Design and Draft Critical Utility Infrastructure Projects as a CAD Technician!
Added 47 mins ago
Workforce Logistics & Analytics Manager
ABM Industries
Tempe, AZ
The Onboarding Logistics & Analytics Manager is responsible for managing the operational infrastructure, data, systems, and logistics that support a seamless employee onboarding and…
Added 48 mins ago
I
Senior Infrastructure and DevOps Systems Engineer
Intel
Phoenix, AZ
- $100,550 to $194,270 USD / year
Our customer-facing engineering team is seeking a senior, hands-on Infrastructure and DevOps Systems Engineer to design, deploy, automate, integrate, secure, and troubleshoot large-scale…
Added 48 mins ago
Senior Data Engineer
Highmark Health
Phoenix, AZ
…design, development, and maintenance of the organization's data infrastructure, ensuring the efficient and reliable flow of data across various systems. This position is responsible for…
Added 48 mins ago
Security Build Specialist
Cisco
Phoenix, AZ
At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions…
Added 52 mins ago
Professional, VIP Tech Support Lead
Johnson & Johnson Services Inc. Legal Entity
Raritan, NJ
Coordinate escalations with infrastructure, networking, cybersecurity, identity and access management, application support, and other specialized IT teams when required.
Added 59 mins ago
C
Sales Development Representative I (Full Time) United States Splunk
Cisco
McLean, VA · Richfield, OH · Washington, DC
- Full-time
At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions…
Added 59 mins ago
Joint Live Virtual Constructive (JLVC) Federation Manager (Simulations) – TS/SCI Clearance Required
GD Information Technology, Inc.
United States
…federate systems (co-located and at remote sites), Runtime Infrastructure (RTI) software, client system software, and…
Added 59 mins ago
Joint Live Virtual Constructive (JLVC) Federation Manager (Simulations) – TS/SCI Clearance Required
GD Information Technology, Inc.
United States
…federate systems (co-located and at remote sites), Runtime Infrastructure (RTI) software, client system software, and…
Added 1 hour ago
Director of FP&A (Financial Planning & Analysis)
Code Metal
San Francisco, CA
- Build a scalable planning infrastructure connecting key systems and data (e.g. CRM, GL, and HR data), and evaluate planning tools as complexity grows.
Added 1 hour ago
J
Vulnerability Management & Remediation Specialist
Jobgether
Remote, United States
- $40 to $50 USD / hour
Working closely with cybersecurity engineers, infrastructure teams, system administrators, and external providers, you will help ensure vulnerabilities are addressed within required…
Added 1 hour ago
Manager Strategic Information Systems Projects
State of Delaware
Dover, DE
…Manager of Strategic Information Systems Projects to lead its Infrastructure Engineering team. This role is perfect for a technology leader who thrives on innovation, collaboration, and…
Added 1 hour ago
SO
THS Information Technology Instructor (Professional)
State of Connecticut
Milford, CT
- $69,810 to $110,898 USD / year
Added 1 hour ago
SO
Salesforce Developer
State of Connecticut
Hartford, CT
- $113,728 to $141,685 USD / year
…Information Technology Solutions (BITS), is seeking a Salesforce Developer (Information Technology Analyst 2) to lead the maintenance of legacy applications and development efforts in…

Insight Global

Level 2 Technical Support Specialist

Cumru, PA, United States

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Job details

Experience: 3–5 years of experience in a technical support, customer support, or implementation support role
Posting language: English
Posted: Oct 2, 2026

Original job description

Job Description

The Customer Support Team Lead is a senior individual contributor and subject matter expert responsible for delivering exceptional, technically credible support across our customer base. Reporting to the Director of Customer Success, this role is not a people manager, but it is absolutely a leader. You will be the most knowledgeable support resource in the building, the person the team turns to when a ticket gets hard, and the person customers come to trust when something goes wrong. You will provide direct, hands-on support coverage while simultaneously building the knowledge infrastructure the entire support function will operate on: knowledge base content, FAQ libraries, escalation workflows, troubleshooting guides, and bug documentation processes. You will investigate issues deeply, understand them completely, and communicate them clearly to customers, to teammates, and to Product and Engineering. This is a ground-level, in-the-guts-of-the-product role. You will know this platform better than almost anyone. And you will use that knowledge to deliver a support experience that customers in this industry have simply never encountered before.

The Role We are looking for the founding member of our front-line support crew. Only customer champions, advocates, ninjas, or legends need apply. The Customer Support Team Lead is the standard-setter. You are not here to close tickets. You are here to solve problems completely, clearly, and in a way that leaves the customer more capable and more confident than they were before they reached out. You treat every support interaction as an opportunity to reinforce the customer's decision to trust us with their operation. You'll handle the full spectrum of support: product bugs, configuration questions, user issues, integration troubleshooting, and escalation triage. You'll be the SME your teammates bring their hardest questions to. When you don't have the answer, you'll know exactly how to find it and you'll document it so the next time, someone on the team does. You are building something here. The knowledge base, the support playbook, the escalation framework, none of it exists yet at the level it needs to. That is not a problem. That is your opportunity.

Why This Role Matters:

Fleet operators run 24/7 operations. When something breaks or stops working as expected, it's not an inconvenience, it's an operational disruption. The experience they receive in those moments determine whether they feel like they made the right purchase decision or the wrong one. One of the most consistent and damaging complaints in technology is that support after the sale is slow, generic, and handled by people who don't actually understand the product. We are going to be the exception to that rule, and this role is the reason why. The Customer Support Team Lead sets the tone, helps to build the infrastructure, and personally demonstrates what legendary customer experience and expert support looks like in this industry.

Skills and Requirements

High School diploma required, bachelor’s degree preferred: Information Systems, Business, Operations, or related field; equivalent experience considered
Technical certifications in relevant platforms or disciplines are a plus
HubSpot Service Hub certification required at time of hire or within 90 days of start date Experience
3–5 years of experience in a technical support, customer support, or implementation support role preferably within a SaaS environment
Demonstrated experience handling complex, multi-layered support issues that require genuine technical investigation, not just script-following
Experience building or significantly contributing to support documentation, knowledge bases, or internal playbooks
Background supporting enterprise or mid-market B2B customers with high operational stakes
Bonus: Prior experience in fleet technology, telematics, logistics software, asset tracking, or industrial SaaS - this is a meaningful differentiator in this role Technical Skills
Comfortable working at the technical layer of a SaaS platform: understanding data flows, diagnosing configuration issues, and reading API behavior without needing Engineering on every call
Some familiarity with REST APIs, webhook configurations, and basic integration troubleshooting
Mobile application support experience; IoT device familiarity is a strong plus given the fleet context
Proficiency in support ticketing platforms
Proficiency in CRM platforms, HubSpot strongly preferred
Competency in knowledge base and documentation tools
Comfortable working with browser developer tools, log files, and basic diagnostic outputs to investigate reported issues is a plus Competencies & Characteristics
Customer service ninja: You don't just resolve tickets you leave customers genuinely impressed. Your interactions are responsive, clear, patient, and human. People feel helped when they talk to you.
Technical depth with communication clarity: You understand complex systems and you can explain them simply. You never hide behind jargon, and you never oversimplify to the point of being unhelpful.
Builder: You encounter a gap in documentation, and you fill it. You see a recurring issue, and you suggest a process to address it. You don't wait to be told you identify what's needed and you build it.
Investigative rigor: When something breaks, you want to understand exactly why, not just enough to close the ticket, but enough to explain it, document it, and prevent the next one.
Process-oriented: Your tickets are organized, your documentation is structured, and your escalations are clean. You bring order to complexity without losing responsiveness.
Calm under pressure: A fleet operator with an active operational disruption needs someone who communicates with calm, clear authority. That's you - even when the issue is hard.
Collaborative: You share what you know. You ask for help when you need it. And you make the people around you better by working with them.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.

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