Jobs in the United States

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Added 40 mins ago
AE
Senior Manager - Application Security Research
American Express
Phoenix, AZ
- $123,000 to $215,250 USD / year
Reporting to the Director of Application Security, this role will lead and actively contribute to advanced security research focused on identifying, analyzing, and mitigating…
Added 1 hour ago
M
Senior Director, Engineering Leader
Microsoft
WA · CA · Redmond, WA · Mountain View, CA · Redmond · Mountain View
- $142,800 to $304,200 USD / year
We are seeking a Senior Director of Engineering to lead the engineering platforms behind CSS and CSU. This leader will own the end-to-end engineering strategy, organizational health,…
Added 1 hour ago
Staff Software Engineer, Foundations
Atria Health and Research Institute
Remote, United States
Atria Health is seeking a Staff Software Engineer for our Foundations team, working across Platform, DevOps, and Data Engineering.
Added 1 hour ago
Staff Software Engineer, Foundations
Atria Health and Research Institute
Remote, United States
Atria Health is seeking a Staff Software Engineer for our Foundations team, working across Platform, DevOps, and Data Engineering.
Added 2 hours ago
Director, Software Engineering
Toyota
Plano, TX
The TFS Enterprise Shared Service team is seeking a highly motivated person to fill an opening as a Director Software Engineering to help our growing Enterprise Shared Services needs.
Added 2 hours ago
Supervisory Interior Designer
Veterans Affairs, Veterans Health Administration
Houston, TX
Added 3 hours ago
Low Voltage Account Executive
Applied Business Communications (ABcom)
Phoenix, AZ
…are responsible for the marketing and sales of consulting, engineering design and supplying the products and labor to build the cabling, security and wireless infrastructure to new clients…
Added 3 hours ago
Account Executive
Applied Business Communications (ABcom)
New Brighton, MN
…are responsible for the marketing and sales of consulting; engineering design; and supplying the products and labor to build the cabling, security and wireless infrastructure to new clients…
Added 3 hours ago
Low Voltage Account Executive
Applied Business Communications (ABcom)
Iowa City, IA
…are responsible for the marketing and sales of consulting, engineering design and supplying the products and labor to build the cabling, security and wireless infrastructure to new clients…
Added 3 hours ago
Low Voltage Account Executive
Applied Business Communications (ABcom)
Coralville, IA
…are responsible for the marketing and sales of consulting, engineering design and supplying the products and labor to build the cabling, security and wireless infrastructure to new clients…
Added 3 hours ago
Account Executive
Applied Business Communications (ABcom)
Saint Paul, MN
…are responsible for the marketing and sales of consulting; engineering design; and supplying the products and labor to build the cabling, security and wireless infrastructure to new clients…
Added 3 hours ago
Account Executive
Applied Business Communications (ABcom)
Phoenix, AZ
…are responsible for the marketing and sales of consulting, engineering design and supplying the products and labor to build the cabling, security and wireless infrastructure to new clients…
Added 3 hours ago
Project Manager
Elementl Power
Remote, United States
The Project Manager reports directly to the VP, PMO and works under the project direction of the Project Director when assigned to a project. The Project Director is accountable for overall…
Added 3 hours ago
Director, Regulatory Compliance
Hoshizaki America
San Antonio, TX
We are seeking a highly experienced Director of Engineering with experience in Agency Compliance specifically for the development and manufacturing of equipment used in the food service…
Added 7 hours ago
O
Director, Technical Program Management
Oracle
United States
- $146,300 to $306,400 USD / year
…priorities and goals using technical know-how in a fundamental engineering area or technical domain. Oversees scope and milestones and objectives for technical programs, guiding the…
Added 7 hours ago
Research Postdoctoral Fellow, INSPIRE Lab
The Spaulding Rehabilitation Hospital Corporation
United States
…of the following areas: neuroscience, rehabilitation, and/or engineering. Strong quantitative and experimental skills are required. The work will be conducted in a highly interdisciplinary…
Added 8 hours ago
Trainee Affairs Coordinator
HMAI - Houston Methodist Academic Institute - Houston Methodist Academic Institute
United States
…Methodist Academic Institute (HMAI) under the supervision of the Director of Educational Partnerships. The Trainee Affairs Coordinator provides primary support, as well as works directly…
Added 8 hours ago
RP
Chief Data & Artificial Intelligence Officer and Vice President
Roswell Park Cancer Institute
United States
- $152,241 USD / year
Deep understanding of Machine learning, generative AI, and predictive analytics, Data platforms, data engineering, and MLOps/LLMOps concepts (conceptual oversight).
Added 8 hours ago
Systems Administrator I
Safran DSI
Bedford, NH
The Director of Programs is a team builder and leader who thrives at the intersection of customer engagement and management of complex technically-intense development programs and…
Added 8 hours ago
Director, Quality Engineering and Automation -Information technology
ServiceLink
Remote, United States
This role is not a traditional QA management position focused solely on test execution. The Director will serve as the organization’s quality engineering leader, responsible for building…
Added 9 hours ago
Oracle Integration Analyst
Allegheny College
Meadville, PA
Bachelor’s Degree in Computer Science, Information Systems, Software Engineering, or related field
Added 9 hours ago
VP
Strategic Operations Manager (Contract)
Vertex Pharmaceuticals
Boston, MA
- $82 to $85 USD / hour
Vertex’s Data, Technology, and Engineering (DTE) team is seeking a dynamic and detail-oriented professional to join our Project Management and Strategic Operations group. This role combines…
Added 9 hours ago
Engineer (Master)
SSOE, Inc.
Toledo, OH
…appropriate; and to identify and optimize the purchase and application of discipline resources such as reference materials, software,…
Added 9 hours ago
Application Security Associate Director
DTCC Candidate Experience
Tampa, FL · Dallas, TX
The Application Security professional will play a key role in strengthening the organization’s application security posture by leading and maturing capabilities across SAST, DAST, Software…
Added 9 hours ago
Director, Applied AI Engineering
IGH ICW GROUP HOLDINGS, INC.
San Diego, CA
The Director of Applied AI Engineering is a senior leader responsible for the delivery and operation of generative and agentic AI solutions across the enterprise. This role leads a team of…

Insight Global

Level 2 Technical Support Specialist

Cumru, PA, United States

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Job details

Experience: 3–5 years of experience in a technical support, customer support, or implementation support role
Posting language: English
Posted: Oct 2, 2026

Original job description

Job Description

The Customer Support Team Lead is a senior individual contributor and subject matter expert responsible for delivering exceptional, technically credible support across our customer base. Reporting to the Director of Customer Success, this role is not a people manager, but it is absolutely a leader. You will be the most knowledgeable support resource in the building, the person the team turns to when a ticket gets hard, and the person customers come to trust when something goes wrong. You will provide direct, hands-on support coverage while simultaneously building the knowledge infrastructure the entire support function will operate on: knowledge base content, FAQ libraries, escalation workflows, troubleshooting guides, and bug documentation processes. You will investigate issues deeply, understand them completely, and communicate them clearly to customers, to teammates, and to Product and Engineering. This is a ground-level, in-the-guts-of-the-product role. You will know this platform better than almost anyone. And you will use that knowledge to deliver a support experience that customers in this industry have simply never encountered before.

The Role We are looking for the founding member of our front-line support crew. Only customer champions, advocates, ninjas, or legends need apply. The Customer Support Team Lead is the standard-setter. You are not here to close tickets. You are here to solve problems completely, clearly, and in a way that leaves the customer more capable and more confident than they were before they reached out. You treat every support interaction as an opportunity to reinforce the customer's decision to trust us with their operation. You'll handle the full spectrum of support: product bugs, configuration questions, user issues, integration troubleshooting, and escalation triage. You'll be the SME your teammates bring their hardest questions to. When you don't have the answer, you'll know exactly how to find it and you'll document it so the next time, someone on the team does. You are building something here. The knowledge base, the support playbook, the escalation framework, none of it exists yet at the level it needs to. That is not a problem. That is your opportunity.

Why This Role Matters:

Fleet operators run 24/7 operations. When something breaks or stops working as expected, it's not an inconvenience, it's an operational disruption. The experience they receive in those moments determine whether they feel like they made the right purchase decision or the wrong one. One of the most consistent and damaging complaints in technology is that support after the sale is slow, generic, and handled by people who don't actually understand the product. We are going to be the exception to that rule, and this role is the reason why. The Customer Support Team Lead sets the tone, helps to build the infrastructure, and personally demonstrates what legendary customer experience and expert support looks like in this industry.

Skills and Requirements

High School diploma required, bachelor’s degree preferred: Information Systems, Business, Operations, or related field; equivalent experience considered
Technical certifications in relevant platforms or disciplines are a plus
HubSpot Service Hub certification required at time of hire or within 90 days of start date Experience
3–5 years of experience in a technical support, customer support, or implementation support role preferably within a SaaS environment
Demonstrated experience handling complex, multi-layered support issues that require genuine technical investigation, not just script-following
Experience building or significantly contributing to support documentation, knowledge bases, or internal playbooks
Background supporting enterprise or mid-market B2B customers with high operational stakes
Bonus: Prior experience in fleet technology, telematics, logistics software, asset tracking, or industrial SaaS - this is a meaningful differentiator in this role Technical Skills
Comfortable working at the technical layer of a SaaS platform: understanding data flows, diagnosing configuration issues, and reading API behavior without needing Engineering on every call
Some familiarity with REST APIs, webhook configurations, and basic integration troubleshooting
Mobile application support experience; IoT device familiarity is a strong plus given the fleet context
Proficiency in support ticketing platforms
Proficiency in CRM platforms, HubSpot strongly preferred
Competency in knowledge base and documentation tools
Comfortable working with browser developer tools, log files, and basic diagnostic outputs to investigate reported issues is a plus Competencies & Characteristics
Customer service ninja: You don't just resolve tickets you leave customers genuinely impressed. Your interactions are responsive, clear, patient, and human. People feel helped when they talk to you.
Technical depth with communication clarity: You understand complex systems and you can explain them simply. You never hide behind jargon, and you never oversimplify to the point of being unhelpful.
Builder: You encounter a gap in documentation, and you fill it. You see a recurring issue, and you suggest a process to address it. You don't wait to be told you identify what's needed and you build it.
Investigative rigor: When something breaks, you want to understand exactly why, not just enough to close the ticket, but enough to explain it, document it, and prevent the next one.
Process-oriented: Your tickets are organized, your documentation is structured, and your escalations are clean. You bring order to complexity without losing responsiveness.
Calm under pressure: A fleet operator with an active operational disruption needs someone who communicates with calm, clear authority. That's you - even when the issue is hard.
Collaborative: You share what you know. You ask for help when you need it. And you make the people around you better by working with them.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.

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