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Staff Full-stack Engineer - Shopping (Remote-eligible)
Capital One
Helena, MT
Collaborate with senior engineering and architecture leaders to define long-term platform strategy and API standards
Added just now
Integrations Program Manager
Meta
Helena, MT
Meta is seeking an Integrations Program Manager to lead complex, cross-functional integration programs that connect Meta's products, platforms, and operations at scale. In this role, you…
Added just now
Archer IRM Developer / Administrator
Cognizant
Helena, MT
We are seeking an experienced Archer IRM Developer / Administrator to design, configure, enhance, and support enterprise Governance, Risk, and Compliance (GRC) solutions. This role will…
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Senior QA Automation Engineer - Playwright & Selenium
Cognizant
Helena, MT
- $50,000 to $92,500 USD / year
…executing comprehensive test strategies across functional, integration, regression, and end-to-end testing efforts. You will leverage modern automation frameworks, perform API and database…
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Sr Site Reliability Engineer -Remote US
SitusAMC
Helena, MT
Lead strategic initiatives for seamless application integration, orchestrating the collaboration of diverse software components to enhance overall system efficiency and drive optimal…
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Senior Mainframe CoolGen Developer
Cognizant
Helena, MT
- $55,350 to $82,000 USD / year
We are looking for an experienced Senior Mainframe CoolGen Developer to design, develop, test, enhance, and support high-volume, reliable enterprise applications built on CA Gen/CoolGen and…
Added 5 mins ago
Forward Deployment (FD) Agentic Solutions Consultant - Sales
Jobgether
Remote, United States
…prototypes using tools and platforms such as Claude, ChatGPT, OpenAI API, Microsoft Copilot Studio, n8n, LangGraph, or comparable frameworks and low-code…
Added 52 mins ago
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MarTech Data Architect
Accenture
Scottsdale, AZ
- $132,500 to $302,400 USD / year
Strong foundation in data architecture: modeling, integration patterns, API design, and cloud platforms (AWS, GCP, Azure)
Added 52 mins ago
Senior Automated Test Engineer
Leidos
Tucson, AZ
Develop and maintain automated API tests using Bruno and/or Postman to validate RESTful services, request/response payloads, authentication, error handling, and data integrity.
Added 1 hour ago
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Enterprise Solution Architect
Jobgether
Remote, United States
- $210,000 to $250,000 USD / year
Establish reusable integration patterns, API standards, data contracts, interface specifications, observability requirements, security controls, and service-level objectives.
Added 1 hour ago
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Platform Software Engineer 2
Oracle
Nashville, TN
- $81,000 to $166,100 USD / year
…supervision, including minor enhancements to shared services, SDKs, or integration adapters. Troubleshoots standard issues across components using established playbooks, helping maintain…
Added 1 hour ago
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Senior Software Development Engineer in Test (SDET)
Jobgether
Remote, United States
- $70,000 to $80,000 USD / year
Experience with unit, integration, and end-to-end testing across mobile, web, and API environments.
Added 1 hour ago
EU
DevSecOps & AI Security Automation Engineer
Experis USA
Richmond, VA
- $85 USD / hour
Integrate security tools including SAST, DAST, vulnerability scanning, IaC security testing, and API security validation.
Added 1 hour ago
EU
Mainframe Replication Engineer
Experis USA
Plano, TX
- Up to $63.38 USD / hour
Knowledge of REST APIs, Kafka, z/OS Connect, z/OSMF workflows, API integration, and mainframe security concepts.
Added 1 hour ago
EU
AEM Engineer
Experis USA
Charlotte, NC
- $65 to $70 USD / hour
Experience designing reusable cross-application components, services, and integration patterns.
Added 2 hours ago
ServiceNow Application Engineer
TEKsystems
Omaha, NE
Our client in the commercial insurance industry is seeking a Senior ServiceNow Developer / Architect to serve as the primary technical SME for a growing enterprise ServiceNow environment.…
Added 2 hours ago
CG
Microsoft Full Stack .NET C# Web Developer
Chromalloy Gas Turbine LLC
Carson City, NV
- $100,800 to $132,300 USD / year
Added 2 hours ago
Senior AI Engineer – Claude & Databricks
Techstra Solutions
Pittsburgh, PA
Experience with API development and application/system integration.
Added 2 hours ago
Machine Learning Engineer Senior
Techstra Solutions
Dallas, TX
Added 2 hours ago
Cloud Network Engineer
Deloitte US
Dallas, TX
…Networks (VPNs), and Software-Defined Wide Area Network (SD-WAN)…
Added 2 hours ago
Cloud Network Engineer
Deloitte US
Dallas, TX
…Networks (VPNs), and Software-Defined Wide Area Network (SD-WAN)…
Added 2 hours ago
Cyber Data Protection/PKI Manager
Deloitte US
Atlanta, GA · Austin, TX · Baltimore, MD · Boston, MA · Charlotte, NC · Chicago, IL · Cincinnati, OH · Cleveland, OH · Colorado Springs, CO · Columbus, OH · Costa Mesa, CA · Dallas, TX · Davenport, IA · Denver, CO · Detroit, MI · Gilbert, AZ · Hartford, CT · Hermitage, TN · Houston, TX · Indianapolis, IN · Jacksonville, FL · Jericho, NY · Jersey City, NJ · Kansas City, MO · Lake Mary, FL · Las Vegas, NV · Los Angeles, CA · Louisville, KY · McLean, VA · Mechanicsburg, PA · Memphis, TN · Miami, FL · Milwaukee, WI · Minneapolis, MN · Morristown, NJ · Nashville, TN · New Orleans, LA · NY · Philadelphia, PA · Pittsburgh, PA · Portland, OR · Princeton, NJ · Raleigh, NC · Richmond, VA · Rochester, NY · Rosslyn, VA · San Antonio, TX · San Francisco, CA · Seattle, WA · Stamford, CT
Experience with DevSecOps integration, CI/CD pipeline enablement, and API-driven automation
Added 2 hours ago
CyberArk Senior Consultant
Deloitte US
Atlanta, GA · Austin, TX · Baltimore, MD · Boston, MA · Charlotte, NC · Chicago, IL · Cincinnati, OH · Cleveland, OH · Colorado Springs, CO · Columbus, OH · Costa Mesa, CA · Dallas, TX · Davenport, IA · Denver, CO · Detroit, MI · Gilbert, AZ · Hartford, CT · Hermitage, TN · Houston, TX · Indianapolis, IN · Jacksonville, FL · Jericho, NY · Jersey City, NJ · Kansas City, MO · Lake Mary, FL · Las Vegas, NV · Los Angeles, CA · Louisville, KY · McLean, VA · Mechanicsburg, PA · Memphis, TN · Miami, FL · Milwaukee, WI · Minneapolis, MN · Morristown, NJ · Nashville, TN · New Orleans, LA · NY · Philadelphia, PA · Pittsburgh, PA · Portland, OR · Princeton, NJ · Raleigh, NC · Richmond, VA · Rochester, NY · Rosslyn, VA · San Antonio, TX · San Francisco, CA · Seattle, WA · Stamford, CT
…experience with one of the following key platforms/products; Claude API, Claude for Enterprise, tool use, extended thinking, Claude Code, Gemini API, Vertex AI Agent Builder, Grounding,…
Added 2 hours ago
Dataiku Platform Engineer
Insight Global
Cincinnati, OH
…environments, plugins, project permissions, project standards, RBAC, API keys, secrets management, and secure integration…
Added 2 hours ago
Senior Quality Engineer IV - 3057501
Apex Systems, Inc.
Cincinnati, OH

Insight Global

Level 2 Technical Support Specialist

Cumru, PA, United States

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Job details

Experience: 3–5 years of experience in a technical support, customer support, or implementation support role
Posting language: English
Posted: Oct 2, 2026

Original job description

Job Description

The Customer Support Team Lead is a senior individual contributor and subject matter expert responsible for delivering exceptional, technically credible support across our customer base. Reporting to the Director of Customer Success, this role is not a people manager, but it is absolutely a leader. You will be the most knowledgeable support resource in the building, the person the team turns to when a ticket gets hard, and the person customers come to trust when something goes wrong. You will provide direct, hands-on support coverage while simultaneously building the knowledge infrastructure the entire support function will operate on: knowledge base content, FAQ libraries, escalation workflows, troubleshooting guides, and bug documentation processes. You will investigate issues deeply, understand them completely, and communicate them clearly to customers, to teammates, and to Product and Engineering. This is a ground-level, in-the-guts-of-the-product role. You will know this platform better than almost anyone. And you will use that knowledge to deliver a support experience that customers in this industry have simply never encountered before.

The Role We are looking for the founding member of our front-line support crew. Only customer champions, advocates, ninjas, or legends need apply. The Customer Support Team Lead is the standard-setter. You are not here to close tickets. You are here to solve problems completely, clearly, and in a way that leaves the customer more capable and more confident than they were before they reached out. You treat every support interaction as an opportunity to reinforce the customer's decision to trust us with their operation. You'll handle the full spectrum of support: product bugs, configuration questions, user issues, integration troubleshooting, and escalation triage. You'll be the SME your teammates bring their hardest questions to. When you don't have the answer, you'll know exactly how to find it and you'll document it so the next time, someone on the team does. You are building something here. The knowledge base, the support playbook, the escalation framework, none of it exists yet at the level it needs to. That is not a problem. That is your opportunity.

Why This Role Matters:

Fleet operators run 24/7 operations. When something breaks or stops working as expected, it's not an inconvenience, it's an operational disruption. The experience they receive in those moments determine whether they feel like they made the right purchase decision or the wrong one. One of the most consistent and damaging complaints in technology is that support after the sale is slow, generic, and handled by people who don't actually understand the product. We are going to be the exception to that rule, and this role is the reason why. The Customer Support Team Lead sets the tone, helps to build the infrastructure, and personally demonstrates what legendary customer experience and expert support looks like in this industry.

Skills and Requirements

High School diploma required, bachelor’s degree preferred: Information Systems, Business, Operations, or related field; equivalent experience considered
Technical certifications in relevant platforms or disciplines are a plus
HubSpot Service Hub certification required at time of hire or within 90 days of start date Experience
3–5 years of experience in a technical support, customer support, or implementation support role preferably within a SaaS environment
Demonstrated experience handling complex, multi-layered support issues that require genuine technical investigation, not just script-following
Experience building or significantly contributing to support documentation, knowledge bases, or internal playbooks
Background supporting enterprise or mid-market B2B customers with high operational stakes
Bonus: Prior experience in fleet technology, telematics, logistics software, asset tracking, or industrial SaaS - this is a meaningful differentiator in this role Technical Skills
Comfortable working at the technical layer of a SaaS platform: understanding data flows, diagnosing configuration issues, and reading API behavior without needing Engineering on every call
Some familiarity with REST APIs, webhook configurations, and basic integration troubleshooting
Mobile application support experience; IoT device familiarity is a strong plus given the fleet context
Proficiency in support ticketing platforms
Proficiency in CRM platforms, HubSpot strongly preferred
Competency in knowledge base and documentation tools
Comfortable working with browser developer tools, log files, and basic diagnostic outputs to investigate reported issues is a plus Competencies & Characteristics
Customer service ninja: You don't just resolve tickets you leave customers genuinely impressed. Your interactions are responsive, clear, patient, and human. People feel helped when they talk to you.
Technical depth with communication clarity: You understand complex systems and you can explain them simply. You never hide behind jargon, and you never oversimplify to the point of being unhelpful.
Builder: You encounter a gap in documentation, and you fill it. You see a recurring issue, and you suggest a process to address it. You don't wait to be told you identify what's needed and you build it.
Investigative rigor: When something breaks, you want to understand exactly why, not just enough to close the ticket, but enough to explain it, document it, and prevent the next one.
Process-oriented: Your tickets are organized, your documentation is structured, and your escalations are clean. You bring order to complexity without losing responsiveness.
Calm under pressure: A fleet operator with an active operational disruption needs someone who communicates with calm, clear authority. That's you - even when the issue is hard.
Collaborative: You share what you know. You ask for help when you need it. And you make the people around you better by working with them.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.

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