Lead Financial Counselor

Required Skills & Experience

• 4+ years of experience in a healthcare revenue cycle, patient financial services, financial counseling, registration, billing, or related healthcare finance environment.
• 1+ year of leadership, lead, or supervisory experience.
• Strong Medicaid/AHCCCS payer experience.
• Experience working with HMOs and other third-party payers.
• Knowledge of Federal and State programs available to uninsured patients.
• Experience with healthcare billing and registration processes.
• Knowledge of HIPAA privacy requirements.
• Strong customer service and patient-facing communication skills.
• Ability to train, coach, and support financial counseling staff.
• Associate degree in healthcare, business, or a related field, or an equivalent combination of education and experience. Must be able to work onsite Monday-Friday from 8:30 AM-5:00 PM at the Phoenix location.

Nice to Have Skills & Experience

• Bilingual English/Spanish preferred.- strongly
• AMPFM platform experience.
• Allscripts platform experience.
• HEA Experience- Arizona Cost
• Workday experience.
• Experience with healthcare financial counseling dashboards.
• Knowledge of full-disclosure laws, credit analysis, and the Fair Debt Collection Practices Act. Experience working with both domestic and international payer arrangements.

Job Description

Phoenix Children’s Hospital is seeking a Lead Financial Counselor with strong healthcare revenue cycle, payer, Medicaid/AHCCCS, and customer service experience. This individual will provide leadership, training, and day-to-day support to Family Financial Counselors while also working directly with patients and families to help them understand insurance benefits, financial responsibility, payment options, and available financial assistance programs. The Lead Financial Counselor will serve as a subject matter resource for payer requirements and coverage options, including Medicaid/AHCCCS, Medicare, managed care, commercial insurance, and other third-party payer programs. The ideal candidate will bring a strong healthcare finance background, excellent customer service skills, and at least one year of leadership experience.

Key Responsibilities