Closed listing

Lead CRM & Email Creative Operations Manager

From $70 USD / hour

This opening has closed.

The original listing is kept below for reference.

Job details

Archived listing. The details below describe a past opening.

Required Skills & Experience

5+ years in email/CRM campaign production, creative operations, marketing production, agency traffic management or similar work
Direct hands-on experience coordinating email campaigns from requirements through production and launch
Experience working across internal marketing teams, agencies, creative studios and technical teams
Strong knowledge of email production concepts including: o HTML email o Subject lines/preheaders o Images and links o Personalization o Dynamic/conditional content o Creative QA/proofing o Review and approval workflows
Strong dependency, milestone, owner and deadline management
Ability to manage multiple campaigns/journeys simultaneously
Enough MarTech fluency to bridge conversations between creative and technical teams

Nice to Have Skills & Experience

Lead creative intake and readiness coordination for assigned campaigns and journeys.
Participate in journey discovery/kickoff sessions and identify required content, HTML, images, links, personalization, dynamic-content requirements and supporting documentation.
Determine what existing creative can be reused versus what requires modification or new development.
Coordinate deliverables across journey teams, 1876, RAPP, studios and other creative partners.
Establish a named owner and required delivery date for outstanding creative dependencies.
Track creative from request through development, review, approval and final handoff.
Ensure assets are genuinely production-ready before they are handed to journey/build teams.
Coordinate creative QA, proofing, revisions and business approvals.
Recognize when a creative issue is actually a data, personalization, tag, platform or campaign-requirement dependency, and engage the appropriate SME.
Support QA/UAT when defects involve creative, links, rendering, personalization or asset implementation.
Proactively identify late/missing assets and escalate risks before they impact delivery.
Develop repeatable creative intake, readiness and handoff practices.