Lab Support Engineer

Required Skills & Experience

• 6+ years of systems administration experience
• Extensive experience supporting both Linux and Windows server environments
• Strong understanding of server hardware and troubleshooting
• Experience with: Infrastructure-as-Code Ansible Puppet Server deployment and configuration Hardware installation and maintenance
• Knowledge of networking concepts including: VLANs, VPNs, Routing, Subnetting, Wi-Fi troubleshooting
• Experience supporting physical infrastructure, including: Rack-mounted equipment, BIOS/Firmware upgrades, BMCs (Baseboard Management Controllers), Out-of-band management networks, PDUs (Power Distribution Units)
• Strong troubleshooting and root cause analysis skills
• Python scripting or software development experience
• Experience building automation tools and workflows
• Strong communication and documentation abilities
• Infrastructure design experience
• Experience supporting engineering labs, hardware development environments, semiconductor organizations, or test labs

Job Description

Insight Global is seeking a Lab Support Engineer to join a growing technology team in Milpitas, CA. This individual will be responsible for maintaining and improving Linux and Windows-based server environments that support hardware development, reliability testing, and engineering validation efforts. The ideal candidate will have strong Linux administration experience, hands-on server and hardware knowledge, and a passion for automation. This role goes beyond traditional support and requires someone who can build, improve, and automate infrastructure while ensuring high availability across complex lab environments.

Responsibilities:

• Support and administer Linux and Windows server environments
• Deploy, configure, and maintain lab infrastructure supporting engineering teams
• Install, rack, troubleshoot, and replace server hardware and components
• Support reliability, thermal, and hardware validation testing environments
• Monitor and maintain lab uptime and operational stability
• Build and improve automation solutions for infrastructure management
• Manage Infrastructure-as-Code deployments using Ansible, Puppet, or similar technologies
• Assist with lab setup, expansion, and reconfiguration projects
• Troubleshoot operating system, networking, hardware, and infrastructure issues
• Support engineering teams with data collection systems and testing environments
• Develop documentation, standards, and repeatable operational processes
• Identify opportunities to improve reliability, scalability, and operational efficiency
• Partner with teams located globally, including engineering groups in Bristol