L1 Service Desk Analyst

Required Skills & Experience

Prior technical service desk or IT support experience Experience troubleshooting hardware, software, and connectivity issues Strong customer service and phone communication skills Ability to follow established troubleshooting documentation and processes Thorough ticket/case documentation skills Strong attendance, dependability, and reliability Team-first mentality and positive attitude Comfortable working a nontraditional schedule Ability to remain professional and helpful in a fast-paced support environment Focus on first-call resolution

Nice to Have Skills & Experience

Restaurant or QSR technology/support experience POS register troubleshooting experience Kitchen display system experience Drive-thru technology/iPad support Multifactor authentication support Printer troubleshooting experience MS Dynamics ticketing experience Network connectivity/ping troubleshooting

Job Description

Insight Global is seeking a Level 1 IT Service Desk Technician for a top restaurant/QSR industry client. This candidate will provide front-line technology support to restaurant employees, troubleshooting POS registers, kitchen display screens, drive-thru iPads, printers, multifactor authentication, connectivity, and other restaurant technology. The ideal candidate is technically curious, dependable, customer-focused, and comfortable working in a fast-paced environment where first-call resolution is a priority. This is an excellent opportunity for someone with service desk experience who thrives on solving problems and delivering a positive customer experience.