IT Technician

Required Skills & Experience

Must be able to troubleshoot, diagnose, and repair end user computer issues. (3-5 yrs exp) Experience work on industrial Printers (ex. Zebra or Rico) Cabling knowledge and hands on familiarity is a must (25-30% of the work) Hands on experience with tasks like Key Turns, PBC Jackets, Switch Failures Experience troubleshooting computers and software programs Experience with VMware, Anti-Virus Suites, O365, SCCM a plus Experience supporting mobile devices and MDM General knowledge of networking protocols Familiar - with helpdesk software (SDP)

Nice to Have Skills & Experience

Associates Degree, Bachelor’s Degree preferred - 3 years exp is really all they need A+ or other industry certification is a plus Experience in large manufacturing plant

Job Description

Provide prompt, courteous support for both on‑site and remote users, resolving technical issues involving hardware, software, connectivity, and peripherals. Perform daily system monitoring, ensuring the integrity, availability, and performance of IT resources across the facility. Configure, image, deploy, and maintain laptops, desktops, iPads, and thin clients, including hardware diagnostics and warranty management. Troubleshoot manufacturing‑floor technologies such as label printers, network‑connected devices, and equipment requiring elevated or hard‑to‑access locations. Administer Active Directory accounts, file permissions, and application access, while delivering end‑user training to improve technology adoption and efficiency. Collaborate with cross‑functional teams using strong communication, documentation, and interpersonal skills to maintain reliable technology operations.