IT Team Lead

Required Skills & Experience

7+ years of experience in IT with 3+ years of experience a Team Lead, Supervisor, or similar leadership role within an IT support environment Strong people management skills, with experience providing day-to-day direction, coaching, and accountability to a team of IT technicians Experience managing a help desk/ticket queue, including prioritizing workload, monitoring progress, and ensuring issues are addressed efficiently Strong IT support and troubleshooting background, with the ability to guide technicians through escalated issues and recommend appropriate next steps. Strong knowledge of technology, including desktop, systems, and networking. Excellent communication, organization, and customer service skills, with the ability to work effectively with technicians, district IT leadership, employees, and external vendors

Nice to Have Skills & Experience

Experience with IT Support in an education or school environment

Job Description

A client is looking for an IT Team Lead, who will serve as the onsite lead for the technical team supporting a school district. Approximately 75% of the role will be focused on the day-to-day leadership and personnel management of a team of roughly 14 technicians, including monitoring the ticket queue, helping prioritize and distribute workload, keeping the team organized and accountable, addressing personnel-related issues, and providing technicians with ongoing direction and support. This individual will serve as a key right-hand resource to the district’s Director of Technology, helping manage the daily activity of the support team. The remaining 25% of the role will focus on escalated technical issues, where this person will help technicians determine what to troubleshoot next, identify additional resources or potential solutions, and decide when an issue needs to be escalated to district employees who manage specific systems or to another network/technology vendor. The ideal candidate will bring a strong combination of IT support and troubleshooting knowledge, leadership experience, organization, customer service, and tenacity. This person needs to be comfortable with pay within the range of $40-45/hr depending on level of experience.