IT Support Specialist
- Los Angeles, CA, United States
$80,000 to $81,900 USD / year
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Job details
- Pay
- $80,000 to $81,900 USD / year
- Experience
- 3+ years of ServiceNow experience.
- Posting language
- English
- Posted
Original job description
Required Skills & Experience
- 3+ years of ServiceNow experience.
- Experience providing Tier 1 and Tier 2 IT support.
- Experience with hardware deployment, laptop imaging, and device configuration.
- Experience troubleshooting software and end-user technical issues.
- Experience working within a ticketing environment and managing support queues.
- Strong customer service and communication skills with the ability to support end users in a professional environment.
- Experience with password resets, user onboarding, and general desktop support.
- Experience supporting Windows-based environments.
Nice to Have Skills & Experience
- Prior law firm or legal industry experience.
- Experience supporting MacOS devices.
Job Description
Our client is seeking an IT Support Specialist to provide hands-on technical support for end users in a fast-paced professional services environment. This individual will be responsible for resolving Tier 1 and Tier 2 technical issues, managing ServiceNow tickets, supporting new hire onboarding, configuring and deploying laptops, and providing deskside support. The ideal candidate will have strong ServiceNow experience, excellent troubleshooting skills, and a customer-focused approach to supporting users. This is a fully onsite role based in Century City and offers overtime eligibility with additional earning potential.
More about this job
Skills
- ServiceNow
- Troubleshooting
- Customer service
- Communication skills
- Onboarding
- Microsoft Windows
- Technical support