IT Support Specialist

Required Skills & Experience

• Experience: 2–5 years in IT, desktop or end-user support. Two to three years plus a degree is the baseline.
• Education: An associate's degree or higher in IT or a related field.
• Microsoft environment: Windows 10/11, Microsoft 365 / Office 365 admin portals for user tasks, and Active Directory.
• Device management: SCCM/MECM, plus PC imaging and deployment.
• Hardware: Hands-on troubleshooting, imaging and maintenance of end-user equipment.
• Printers: Installing, uninstalling and networking printers.
• IT operations: Ticketing systems (preferably ServiceNow), onboarding and offboarding, and asset tracking.
• Soft skills: Strong customer service and clear communication.

Nice to Have Skills & Experience

• Zebra or other label and thermal printers
• Experience in manufacturing, shipping or warehouse settings
• Basic knowledge of servers. Patching and administration are not needed.
• Experience automating imaging and software deployment

Job Description

Insight Global is looking for an IT Support Specialist II to be the onsite IT technician at a corporate office in Centennial, CO, a suburb of Denver. The site handles shipping, receiving and light manufacturing. It also works as the company's second IT headquarters: the CIO, several IT leaders and the web development team all work there. You'd be the only desktop support technician on site, but not the only IT person.

Most of your time will go to escalated issues from internal employees and to onboarding and offboarding. You'd be a Level II/III technician who handles hardware and software problems, prepares devices and keeps up with daily support. This role is a good fit for someone who's personable and patient, and who can explain technical problems in plain language. You'd talk with people, not at them.

This is a contract of at least 90 days. It runs Monday through Friday during business hours, with no on-call.

Key responsibilities

• Give Level II/III support to internal employees and handle escalated hardware, software and operating system issues.
• Run onboarding and offboarding: prepare laptops, set up account access and remove users from network-based systems.
• Handle routine user tasks in the Microsoft 365 and Active Directory admin portals, such as looking up accounts, assigning licenses and managing security groups.
• Image, build, deploy and maintain laptops, desktops and other end-user hardware.
• Support the shipping, receiving and manufacturing areas, including installing, networking and troubleshooting printers. This includes Zebra label printers and other specialty printers.
• Track IT inventory so equipment is ready for new hires and replacements.
• Set up and troubleshoot internal applications that IT supports.
• Manage and document requests in ServiceNow.
• Act as the escalation point for junior support staff and teach new hires how to use IT systems when needed.
• Work with IT leaders and teammates in other locations on escalated issues and other duties as assigned.