IT Operations & Deployment Technician

Required Skills & Experience

• 1–3 years of experience in a data center operations, NOC, IT support, desktop support, or similar technical environment.
• Hands-on experience building, rebuilding, imaging, and configuring laptops/workstations, including operating system installation, software deployment, driver installation, and device setup.
• Experience supporting laptop/device deployments for new store openings, office launches, hardware refreshes, or large-scale technology rollouts.
• Ability to troubleshoot common hardware, software, connectivity, and peripheral issues during laptop preparation and deployment.
• Familiarity with Windows operating systems, Active Directory, device provisioning/imaging tools, and endpoint management is preferred.
• Ability to follow standardized build procedures and checklists to ensure laptops are configured, tested, labeled, inventoried, and deployment-ready before new store openings.
• Comfortable working with multiple devices simultaneously and meeting time-sensitive deployment deadlines tied to store opening schedules.
• Strong attention to detail when tracking hardware assets, documenting issues, and escalating technical problems.
• Must be able to work in an office environment, primarily using a computer, with the ability to handle and move laptops, peripherals, and other IT equipment as needed.
• Consistent timeliness, regular attendance, and full-time in-office presence are required.

Job Description

• Maintain production job schedules in the BMC Control-M job scheduling system, ensuring batch processing meets predefined SLAs.
• Identify job failures and troubleshoot or escalate using documented procedures.
• Execute on-demand procedures such as file transfers, tape handling system administration, and change system requests.
• Monitor systems, networks, and applications using Ross standard tools; troubleshoot, resolve, or escalate issues as needed.
• Monitor vendor-managed systems deployed in the Ross environment and coordinate with external vendors and internal teams for resolution.
• Document all incidents in the ServiceNow trouble ticketing system. Escalate critical issues within SLAs and follow up proactively.
• Collaborate with Systems Administration and Engineering teams to ensure monitoring tools function correctly and provide feedback for optimization.