IT Manufacturing Support Specialist (Tier 2)

Required Skills & Experience

3+ years supporting Windows and iOS environments in large enterprises 2+ years of experience in Manufacturing environment supporting IT Experience working with ticket management systems (Fresh-Service experience is a plus) English required Strong teamwork skills to collaborate effectively with other team members Experienced knowledge of Windows 10/11, Office 365, iOS, device management, Tress System Experience with SCCM, Azure AD, Active Directory, O365

Job Description

Our client, a leader in global Data Center enclosure and cooling solutions is looking for a IT Support Specialist to perform Tier 2 support to their manufacturing site on the weekend Friday through Monday. On a day-to-day basis, this role acts as the primary escalation point for IT support within a manufacturing environment, managing and resolving complex technical issues across hardware, software, networks, and operating systems. The individual partners closely with plant operations, business stakeholders, and cross-functional IT teams to understand needs and deliver effective solutions while ensuring timely ticket resolution in line with SLAs. They spend time troubleshooting end-user and infrastructure issues both remotely and onsite, coordinating with other teams to expedite fixes, and documenting resolutions to strengthen the knowledge base. Additionally, they contribute to continuous improvement by leading small projects, supporting system and network deployments, maintaining IT asset visibility, and proactively identifying opportunities to enhance overall IT operations and reliability.