IT Field Support Technician

Required Skills & Experience

• 3–5+ years of hands-on IT support experience in a corporate or enterprise environment.
• Experience providing onsite technical support and resolving hardware, software, networking, and user access issues.
• Strong troubleshooting experience across both Windows and macOS environments.
• Experience supporting and troubleshooting Microsoft 365 applications including Outlook, Teams, OneDrive, and Office Suite.
• Experience troubleshooting common end-user issues including: ○ VPN connectivity ○ Outlook synchronization ○ Adobe and other third-party applications ○ Printing and peripheral devices ○ WiFi and network connectivity
• Experience supporting iPhones, iPads, and mobile devices.
• Experience with Azure Active Directory (Entra ID) including password resets, account unlocks, user provisioning, and access management.
• Experience imaging, configuring, deploying, and troubleshooting laptops and workstations.
• Experience onboarding new hires and provisioning equipment.
• Strong customer service and communication skills with the ability to interact professionally with employees at all levels.
• Experience providing support to senior leadership, executives, or VIP users.
• Ability to work independently, prioritize multiple requests, and take ownership of issues through resolution.
• Comfortable working onsite 5 days per week in a highly visible, customer-facing support role.

Nice to Have Skills & Experience

• Experience with Microsoft Intune.
• Experience with Apple Business Manager (ABM).
• Experience with Jamf.
• Experience with Workspace ONE / AirWatch.
• Experience enrolling and managing Mac devices through MDM platforms.
• Experience troubleshooting device compliance and enrollment issues. -Mac Experience would be a added bonus but overall not required

Job Description

Our client is seeking an experienced IT Field Support Technician to provide onsite technical support for a fast-paced corporate environment. This individual will be responsible for supporting employees and executives across Windows, macOS, Microsoft 365, mobile devices, networking, and endpoint management platforms. The ideal candidate is a proactive and customer-focused IT professional who can troubleshoot independently, communicate effectively with stakeholders at all levels, and deliver exceptional end-user support. This role requires a strong technical foundation, excellent communication skills, and the confidence to support executive leadership while managing day-to-day hardware, software, access, and device management issues.