IT Communications & Engagement Specialist

Required Skills & Experience

Bachelor's degree in Communications, Public Relations, Marketing, Journalism, Information Technology, or a closely related field, or an equivalent combination of education and relevant professional experience.

• Five or more years of progressively responsible professional experience in communications, stakeholder engagement, communications, public relations, marketing, technology communications, or a closely related field.
• Demonstrated experience personally developing high-quality written communications for diverse audiences.
• Excellent writing, editing, verbal communication, presentation, and storytelling skills.
• Demonstrated ability to understand technical concepts and translate them into clear, accessible communications for nontechnical audiences.
• Demonstrated ability to work effectively with technical professionals, executives, managers, employees, and other stakeholders.
• Experience independently managing communications initiatives, competing priorities, and deadlines from concept through delivery.
• Strong organizational, relationship-building, critical-thinking, and project management skills.

Job Description

The IT Communications & Engagement Specialist serves as a key communications and stakeholder-engagement resource within Durham County Information Services & Technology. The position helps translate technology strategy, initiatives, services, and organizational change into clear, timely, actionable, and engaging communications for County employees, department leadership, executives, and other stakeholders. The position works across IS&T to understand complex technology initiatives and translate technical information into communications appropriate for nontechnical audiences. The Specialist supports executive communications, technology change and adoption, stakeholder engagement, employee communications, cybersecurity awareness, technology storytelling, surveys and feedback, self-service promotion, and industry recognition.