Investigation Manager

Job Description

Insight Global is seeking an Investigation Manager to join a manufacturing company based in East Hartford. The Investigation Manager will be responsible for working closely with suppliers to ensure affordable, high-quality parts meet customer satisfaction. The major focus of this role is to provide support to the Global Supply Chain organization relating to improvement of suppliers' Quality as well as providing Quality interface expertise and support to Suppliers and internal peer organizations. Your day-to-day responsibilities will include:

• Coordinate the Escape Management Process: including population bounding, leading/coaching investigation teams to identify robust root cause and follow up of corrective action implementation.
• Facilitation and coaching of cross functional Problem Resolution Team (PRTs) for escapes
• Foster and maintain cooperative relationship with Quality Engineer, Procurement, Program Quality, Product Recall, Customer Support, DCMA, and leverage clinic to clinic interaction across PW enterprise
• Manage Customer return process
• Improve RCCA proficiency throughout assigned organization

Skills and Requirements

• Familiarity with the 8D investigation process is required.
• Bachelor’s degree in technical field required (e.g., Engineering, Manufacturing, Quality)
• University Degree or equivalent experience and minimum 5 years prior relevant experience, or An Advanced Degree in a related field and minimum 3 years experience
• Knowledge of CORE/Root Cause tools and proficiency in driving robust, systemic RCCA
• Excellent project management and presentation skills
• High energy, dynamic individual who strives for continuous improvement
• Demonstrated ability to work effectively with leadership and associates at all levels through the organization and external customers

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.