Intercom Implementation Lead

Required Skills & Experience

• Experience leading a greenfield Intercom (Fin) implementation
• Experience designing enterprise-grade workflows, routing and automation
• Background establishing security, access, governance and change-management practices
• Experience leading technical conversations with Engineering, Security, Data and business teams

Nice to Have Skills & Experience

• Designed the overall Intercom architecture rather than just administering it
• Implemented Fin AI agent
• Built API/webhook integrations
• Integrated Intercom with Salesforce
• Designed customer/account data models across platforms
• Experience taking an implementation all the way from discovery/design through production stabilization

Job Description

An employer is looking for an Intercom Implementation Lead for a remote, contract opportunity in the United Kingdom. The client is a global software and payments company that builds technology for service-based businesses. The Intercom Lead will be joining a team that currently supports all of their Salesforce and Zendesk across the organization, and helping various teams with the transition from Salesforce or Zendesk to Intercom.

The resource will start working on consolidation instances throughout the end of the year, then things will really ramp up in the new year. The resource will have conversations with the various parts of the business interested in moving from Salesforce to Intercom, and begin to build that schedule and help them through that transition.

It is a 6 to 12 month contract depending on schedule and need, with the potential to hire at the end of the contract duration.