Insights Manager (REMOTE)

Job Description

A leading pharmaceutical/healthcare client is seeking a mixed-methods Insights Manager to support consumer insights, UX research, and product research initiatives across the business. This role sits within a centralized Insights team and partners closely with Product, Engineering, Marketing, Strategy, and other cross-functional stakeholders. The ideal candidate is a strong quantitative researcher who can independently execute large-scale research studies while also conducting qualitative research to uncover customer needs, validate product concepts, and influence business strategy. This person will own end-to-end research execution, from study design and survey programming through analysis, storytelling, and stakeholder recommendations. Candidates should be highly adaptable, comfortable working across multiple business areas, and skilled at blending primary and secondary data sources to generate actionable insights.

Day-to-Day Responsibilities Quantitative Research (Primary Focus)

• Design, program, and execute large-scale consumer and product research studies.
• Develop surveys using Alchemer (preferred) or Qualtrics.
• Manage sampling, data quality, weighting, and statistical analysis.
• Analyze large datasets and synthesize findings into actionable recommendations.
• Build cross-tabs, dashboards, and research reports.
• Support ongoing measurement programs including CSAT, NPS, and customer experience KPIs. Product & User Research
• Partner with Product, Design, Engineering, and Marketing teams.
• Conduct audience segmentation, persona development, and customer journey research.
• Evaluate product concepts, value propositions, and product-market fit.
• Drive insights that influence product roadmap and business decisions. Qualitative Research
• Execute moderated and unmoderated studies, including interviews, usability testing, and concept validation.
• Utilize platforms such as Dscout, User Interviews, Maze, or similar tools.
• Translate customer feedback into meaningful themes and recommendations. Stakeholder Management & Storytelling
• Present research findings to leadership and cross-functional teams.
• Translate complex data into clear business recommendations.
• Create compelling presentations and data visualizations that drive action.

Skills and Requirements

• 5+ years of consumer insights, UX research, product research, or market research experience.
• Strong mixed-methods background with both quantitative and qualitative research expertise.
• Advanced survey design, programming, sampling, weighting, data cleaning, and statistical analysis experience.
• Experience leading large-scale quantitative research studies.
• Hands-on expertise with Alchemer (preferred) or Qualtrics.
• Experience conducting moderated and unmoderated research using Dscout, User Interviews, Maze, or similar platforms.
• Ability to independently own research projects from design through executive-level reporting.
• Strong storytelling, presentation, and stakeholder management skills.
• Healthcare, pharmaceutical, telehealth, or health-tech experience.
• DTC and/or subscription product experience.
• In-house research experience.
• Experience with AI-powered research tools (Listen Labs, Outset, Dialogue AI, etc.).
• Basic SQL, Redshift, and Tableau knowledge.
• Experience supporting both consumer insights and UX/product research functions.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.