Implementation Manager - Contract Logistics

Required Skills & Experience

-5+ years of project management or implementation experience, ideally leading complex, end-to-end implementations from contract award through go-live and stabilization.

-Strong contract logistics, 3PL, or warehousing experience, with a solid understanding of warehouse operations and how implementation decisions impact long-term site performance.

-Experience leading cross-functional implementation teams, including operations, solution design, IT/integrations, WMS, industrial engineering, and other technical or operational stakeholders.

-Strong WMS and systems implementation knowledge, with experience supporting WMS configuration, system integrations, testing, cutover planning, and go-live activities.

-Excellent client-facing and stakeholder management skills, including running implementation meetings, providing status updates, managing expectations, and escalating risks or issues.

-Advanced project planning and risk management capabilities, including managing scope, timelines, dependencies, resources, budgets, and multiple concurrent implementations using tools such as MS Project or Smartsheet.

Nice to Have Skills & Experience

Job Category: Client Services Requisition Number: IMPLE009760

Job Description

Insight Global is seeking an Implementation Project Manager for one of their top clients in the Logistics / Supply Chain Industry. The Implementation Manager will lead the end-to-end implementation of new contract logistics clients, overseeing projects from contract award through go-live and post-launch stabilization. This individual will serve as the primary liaison between the client and internal teams, partnering closely with operations, solution design, IT, WMS, industrial engineering, and sales to translate contractual requirements into detailed implementation plans, timelines, and deliverables. The role will be responsible for managing project scope, schedules, risks, resources, and client expectations while ensuring cross-functional teams remain aligned throughout the implementation. The Implementation Manager will also lead go-live readiness, cutover planning, and hypercare activities to ensure a smooth transition into ongoing warehouse operations. The ideal candidate will bring at least five years of project management or implementation experience, preferably within contract logistics, warehousing, or a 3PL environment, along with strong client-facing communication, cross-functional leadership, and project management skills. This role will need to be located in the Columbus, OH or Houston, TX area and be comfortable traveling 20% of the time.