Helpdesk Technician

Required Skills & Experience

• Bachelor’s Degree
• 2+ years of experience troubleshooting Windows products
• Ability to install, configure, troubleshoot, and support PC hardware and software
• Excellent oral, written, and interpersonal skills

Job Description

This role provides day-to-day IT support for employees, including setting up, maintaining, and troubleshooting computers, software, phones, printers, and conference room technology. Key Responsibilities –

• Set up, install, move, configure, and repair PCs, workstations, printers, phones, and other IT equipment
• Troubleshoot hardware, software, and basic network issues for end users
• Provide helpdesk support, including answering and tracking support requests
• Maintain accurate records of computers, equipment, and software licenses
• Work with vendors and other IT teams to resolve technical issues
• Provide conference room/audio-video support

Compensation: $25-$28/hour Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.