Helpdesk Technician

Job Description

Insight Global is seeking a Helpdesk tech for one of their simulation software engineering companies. This person will be sitting onsite in the Canonsburg location. 60% of their day will be doing ticketing and 40% of their day will be upkeep of end users and support.

Some responsibilities will include –

• Provide tier-1 and tier-2 support to the end user either physically or through remote support tools
• Manage, create, respond to, and resolve Incidents and Service Requests adhering to pre-defined processes and SLA
• End User Support
• Adhere to documented Asset Management procedures and maintain accurate records in the CMDB
• Troubleshooting issues related to Microsoft Office tools including O365 and MS Teams
• Configuration and troubleshooting of basic issues related to (but not limited to) virtual machines, networks / network protocols, and Windows File Shares
• Assist with the onboarding and offboarding of employees (remote and in-person)

Skills and Requirements

• 1-3 years of experience with Windows OS support / Help Desk support
• Active Directory Experience
• Office 365 and MAC OS experience
• Ticketing experience

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.