Group Product Manager

Required Skills & Experience

8+ years Product Management experience with 1–2+ years direct people leadership Senior strategic Product experience, including product vision, roadmaps, prioritization, KPIs and ROI Experience owning multiple products/a portfolio, not just features within one application Physical + digital/hardware-integrated product experience, ideally retail: POS, kiosk, payments, IoT, fueling, lockers, etc. Agile, Digital Transformation or Re-platforming experience, including creating Product processes/ways of working and working through ambiguity Excellent stakeholder influence, particularly translating Product concepts and investment decisions to business/operational leaders

Nice to Have Skills & Experience

Experience in fuel retail, convenience, forecourt technology, or petroleum/POS systems. Familiarity with pump-side hardware, forecourt controllers, dispenser media/screens, or EMV payment integration. Experience with loyalty, retail media, or monetization products in a physical retail environment. Experience leading multi-market or multi-region product rollouts, including EU market or regulatory exposure.

Job Description

Insight Global is seeking a Group Product Manager to sit onsite in Charlotte or Raleigh, North Carolina. This role will own the Product Strategy for a large convenience brand's forecourt experience, essentially everything that happens outside the store from the moment a customer pulls onto the property until they leave.

The full scope includes Fueling, Payments, Digital Experience, Car Wash, and Customer Engagement. This individual will partner closely with stakeholders across these areas to bridge customer experience, product strategy, physical hardware, payments, operations, and technology. A major focus will be defining the future-state vision and roadmap for the forecourt environment, understanding current hardware limitations, integrating legacy and new technologies, and building the business cases and ROI for modernization and future investment with internal stakeholders and external vendors.

This role will also oversee 1-2 Product Managers, with the potential to grow the team further next year. They will help to define the ways of working, create structure in an ambiguous environment, and help evolve how Product and Technology work together. This is an expanding area in the organization, so organizational leadership and strategy are key to success.

What you'll do:

Lead and grow a team of Product Managers, establishing how the group operates and prioritizes. Coach the team on product craft, forecourt-specific constraints (hardware, connectivity, payments, dispenser integration), and data-informed prioritization. Create a product culture that treats the forecourt as both a commercial and an operational surface not just a screen. Define the multi-year vision and roadmap for the customer's arrival experience, balancing commercial opportunity with a strict no-harm bar on core operational metrics. Own the product strategy for growing engagement on-site. Establish clear guardrails and instrumentation so commercial experiments never degrade the core customer experience. Evangelize consistent product process and prioritization discipline across a broad set of technology and business partners. Interpret and translate the needs of diverse business stakeholders into a coherent product vision, co-created rather than dictated. Make right-sized investment decisions that balance scope, impact, and long-term value. Bring a persistent, patient focus and the diplomacy to build trust and alignment over time, knowing when to push and when to hold back. Partner with regional business and technology leadership to plan and deliver hardware and technology modernization initiatives. Coordinate across markets, vendors, and store operations to sequence rollouts of this scale with minimal disruption. Align roadmaps across regions where standardization creates leverage, while respecting local regulatory and hardware differences. Serve as the primary product partner to fuel business leadership, translating business priorities into a coherent product roadmap. Work closely with engineering, hardware and forecourt controller vendors, UX, data & analytics, and store operations to deliver reliable experiences in real-world station environments. Coordinate with adjacent product groups across the broader digital retail organization to ensure a consistent customer experience end-to-end. Define and report on the KPIs that matter most for the group, and use them to guide trade-offs between growth and operational reliability.