General Manager, HVAC/Plumbing

Required Skills & Experience

-3+ years of leadership experience within HVAC, plumbing, or related residential service operations. -Experience managing customer relationships and growing residential service-based business accounts. -Proven ability to lead teams, drive operational performance, and achieve financial objectives. -Strong business acumen and understanding of branch-level operations. -Excellent communication, problem-solving, and relationship-building skills.

Nice to Have Skills & Experience

-Startup, branch-launch, or business expansion experience

Job Description

A rapidly growing home services organization is seeking an experienced and entrepreneurial General Manager to launch and lead its HVAC & Plumbing Services division. This individual will be responsible for building customer relationships, driving revenue growth, managing day-to-day operations, developing a high-performing team, and establishing a strong market presence.

The ideal candidate has experience serving single-family residential customers and possesses a strong understanding of HVAC and plumbing service operations, field teams, maintenance programs, and customer acquisition strategies. This is an opportunity to build and scale a business unit from the ground up while partnering with executive leadership to execute growth strategies and deliver an exceptional customer experience.

Responsibilities

-Lead the launch and growth of the HVAC & Plumbing Services division. -Drive revenue, profitability, and market expansion initiatives. -Develop and maintain strong customer relationships to ensure high satisfaction and retention. -Oversee all branch operations including staffing, scheduling, dispatch, service delivery, inventory, budgeting, and performance management. -Recruit, train, mentor, and retain technicians and support staff. -Resolve escalated customer concerns and service issues. -Ensure compliance with safety regulations, licensing requirements, and industry standards. -Monitor operational KPIs, financial performance, and technician productivity. -Identify opportunities for maintenance agreements, service upgrades, and new business growth. -Continuously improve operational efficiency and customer experience.