Functional ERP Program Manger

Required Skills & Experience

8+ years of experience as a Project or Program Manager Experience supporting large global enterprise companies Supporting ERP integration/migration projects Strong understanding of business processes

Nice to Have Skills & Experience

Knowledge of or experience with Epicor ERP

Job Description

The ERP Business Transformation Program Manager serves as the primary liaison between business leadership, functional departments, IT, and the ERP implementation partner. This role is responsible for ensuring that business requirements, processes, operational goals, and performance metrics are successfully translated into the ERP solution while driving organizational change and maximizing business value from the implementation.

Key Responsibilities

Program Leadership & Governance

• Lead overall ERP project management activities from the business perspective, ensuring alignment between business processes and ERP system design.
• Serve as the primary liaison between executive leadership, internal stakeholders, IT teams, and external ERP vendors.
• Monitor project risks, dependencies, and critical decisions, escalating issues as needed.
• Identify project bottlenecks and develop mitigation plans before and after go-live. Business Process & Requirements Management
• Collaborate with department leaders to document, map, and optimize business processes.
• Bridge business requirements to ERP system configuration, including integrations with Visual, Salesforce (SFDC), and other business systems.
• Ensure future-state business processes are properly incorporated into ERP solution design.
• Facilitate cross-functional business discussions and communicate requirements to implementation teams. Functional Coordination & Stakeholder Management
• Participate in IT design workshops and provide leadership updates on key discussions, decisions, and impacts.
• Coordinate communication between business functions, IT, and the ERP implementation partner.
• Track departmental action items and prioritize based on severity and business impact (Critical, High, Medium, Low). KPI, Reporting & Benefits Realization
• Define and standardize Global KPIs across functional departments.
• Ensure reporting and data requirements are captured to support monthly business performance reporting.
• Monitor productivity improvements and operational impacts resulting from ERP implementation.
• Track efficiency gains and losses to quantify net business benefits and support workforce planning decisions. Testing, Training & Change Management
• Coordinate Conference Room Pilots (CRPs), User Acceptance Testing (UAT), and end-to-end business validation activities.
• Lead organizational change management initiatives to support user adoption and readiness.
• Develop and oversee business training programs and communication plans.
• Ensure successful transition from project implementation to operational support. Operational & Manufacturing Alignment
• Ensure ERP design supports manufacturing, supply chain, distribution, and finance workflows.
• Promote best practices and process standardization across functions.
• Help departments make informed process and system decisions that align with long-term business objectives. Success Metrics
• On-time and on-budget ERP implementation.
• Successful user adoption and training completion.
• Achievement of defined business case benefits.
• Accurate and timely KPI reporting.
• Minimal disruption during go-live and stabilization periods.
• Effective risk mitigation and issue resolution.
• Realization of productivity and efficiency improvements across business functions.