Fulfillment Technician

Required Skills & Experience

Experience in fulfillment, inventory, telecommunications, cellular technology, IoT, technical operations, or a related environment. Familiarity with SIM cards, cellular connectivity, ICCIDs, or mobile/carrier technology. Comfortable learning and working within web-based inventory, ordering, and activation platforms. Strong attention to detail, particularly when handling large quantities of SIM cards and unique identification numbers. Ability to manage multiple orders and priorities in a fast-paced environment. Comfortable performing both hands-on fulfillment work and computer-based technical tasks. Strong organizational, communication, and problem-solving skills. Ability to work onsite in Duluth, GA, Monday-Friday from 10:00 AM-7:00 PM.

Nice to Have Skills & Experience

Previous experience activating or provisioning SIM cards. Experience within the IoT, wireless, telecommunications, or cellular industry. Familiarity with Zendesk or a similar ticketing/help desk platform. Experience with inventory or order management systems. Experience supporting high-volume fulfillment operations.

Job Description

We are seeking a Fulfillment Technician to join a growing North American fulfillment operation supporting IoT and cellular connectivity solutions. This individual will be responsible for the day-to-day processing, activation, inventory management, packaging, and shipment of SIM cards for customers. This is a hands-on position that combines warehouse/fulfillment responsibilities with technical SIM and cellular support. The ideal candidate is organized, comfortable working with technology, and has some familiarity with the cellular, telecommunications, IoT, or SIM card industry.

Key Responsibilities

Receive incoming SIM card shipments and accurately enter products into the inventory management system. Maintain accurate inventory and track SIM cards throughout the fulfillment lifecycle. Process customer orders through the company's proprietary ordering platform. Pull SIM cards from inventory based on customer orders and prepare them for activation and shipment. Activate and provision SIM cards based on customer requirements. Work with ICCID numbers and other SIM-related identifiers to accurately track and activate devices. Support SIM configurations that may include multiple carrier profiles. Pick, package, and ship SIM card orders, including large-volume customer orders. Ensure orders are processed accurately and shipped within established timelines. Assist with customer and technical support requests through Zendesk. Coordinate with technical resources to troubleshoot issues or make requested configuration changes. Maintain accurate documentation for inventory, activations, orders, and shipments. Collaborate with internal fulfillment, operations, and technical teams as the North American operation continues to grow.

Pay Rate: $22-$25 an hour depending on skills and experience.