Fleet Coordinator II

Required Skills & Experience

• Looking for someone analytical with strong attention to detail
• Strong typing and basic computer skills
• Strong attention to detail and accuracy
• Basic Excel
• Customer service experience, working with internal customers
• Reviewing detailed files/information and making decisions based on findings

Nice to Have Skills & Experience

• Customer service experience
• Asset recovery or repossession experience
• Automotive or vehicle-related experience
• Rental car industry experience
• Auto auction or auction lot experience
• Claims experience
• Collections experience

Job Description

The Fleet Coordinator is responsible for the management of the company's fleet of vehicles. They will work with a team of engineers, technicians, and other professionals to ensure that vehicles are operating safely and efficiently, and that the company is in compliance with all applicable regulations.

Key Responsibilities

• Review detailed fleet records, files, transactions, and supporting documentation for accuracy and completeness.
• Research discrepancies and determine appropriate next steps based on available information and established procedures.
• Support the administration and coordination of company vehicles throughout their operational lifecycle.
• Respond to questions and requests from internal customers in a professional and timely manner.
• Investigate fleet-related issues and coordinate with appropriate internal teams to reach resolution.
• Maintain accurate and organized documentation for fleet activities.
• Track outstanding items and follow up with customers or stakeholders when additional information is required.
• Use data and documentation to make informed decisions and escalate exceptions when necessary.
• Help ensure fleet activities follow company policies, procedures, and applicable requirements.
• Manage multiple requests and priorities while maintaining a high level of accuracy.
• Partner with fleet team members and other internal groups to support efficient vehicle operations.
• Identify inconsistencies, missing information, or potential issues that require additional research.
• Manage approximately 30 to 35 files per day, depending on complexity
• Support vehicle operations across the U.S. and Canada