Fire Alarm Service Technician

Required Skills & Experience

• 7+ years of experience working with fire safety systems
• Experience in reading and interpreting blueprints, submittals, and operational/product manuals.
• Knowledge of test equipment, multi-meter, digital analyzer, and commissioning devices.
• High School Diploma or equivalent Ability to follow verbal and written instructions.

Nice to Have Skills & Experience

• Knowledge on Simplex
• NICET 2 certification

Job Description

• Receive service calls from the Service Resource Center, including a brief description of equipment/system malfunctions
• Contact customer representative and determine equipment/systems problems
• Diagnose problems and perform service and repairs on electronic fire alarm systems and other related building system products at customer sites
• Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices and bulletins, modification notices, etc. to repair equipment
• Service, troubleshoot and install many different manufacturers’ Fire & Life Safety systems including SimplexGrinnell
• Read and interpret blueprints, diagrams, submittals, specifications software/systems, programs, schematics, and operational product manuals
• Exhibit excellent customer service skills by consistently communicating with the district staff and customers to ensure customer happiness
• Complete Service Acknowledgements with accurate coding through communication devices, such as smartphones and laptop computers
• Obtain customer signature upon completing service call assignment