Field Technician - L1

Required Skills & Experience

Ensure high level Customer satisfaction by clarifying Customer needs and ensuring that they are met.

Handle Customer-relation problems promptly and appropriately, provide guidance, escalate issues according to established procedures.

Provide software service, pre-sales, post-sales or service delivery support.

For Mission Critical Customers, provide proactive and some reactive services.

Monitor operation performance and work on corrective action plans (if needed).

Provide input about Customers business and industry trend information into Account Support Plan.

Mentor /Coach new hires on work process and procedures. Responsible for account growth and retention.

Nice to Have Skills & Experience

• Typically has 2-5 years of related work experience, preferably in maintenance, quality, or a related field.

Job Description

We are seeking an experienced Onsite Technical Support Specialist to provide post-sales technical support, troubleshooting, and system repair for customers. This individual will work independently to diagnose and resolve moderately complex hardware, software, operating system, and basic networking issues while maintaining a high level of customer satisfaction.

The ideal candidate is technically strong, customer-focused, and comfortable troubleshooting issues in high-pressure environments with limited supervision.